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Provides customer support through chat, email, and phone while building financial services expertise and completing FINRA licensing. Delivers empathetic, product-focused assistance, resolves customer concerns, identifies service improvements, and represents the customer voice. Participates in a 26-week training and proficiency program to become a registered representative. The role requires schedule flexibility, including potential evening and weekend shifts, with regular in-person office attendance.

Full-cycle technical recruiter owning hiring for software engineers, engineering managers, and TPMs. Source passive candidates, build pipelines, partner with hiring managers, coordinate interview and hiring processes, and use ATS and sourcing tools (Greenhouse, Gem, AI tools) to drive hiring efficiency and candidate experience.

Provide high-touch customer support via chat, email, and phone for financial products; resolve inquiries independently; surface product feedback for improvement; grow finance product knowledge; work rotating shifts in a 24/7 model with hybrid on-site expectations after onboarding.

As a Senior Partnerships Manager, you'll build and manage partnerships within the cryptocurrency ecosystem, evaluate new opportunities, lead negotiations, and ensure alignment with product goals while collaborating with engineering and compliance teams.

Lead end-to-end international trading product efforts: define roadmap, ship products into new regions, set market playbooks, and coordinate cross-functional teams (engineering, design, compliance, marketing). Use research, experimentation, and analytics to guide decisions, ensure product parity across markets, and collaborate with global teams. Role expects in-person attendance and some travel, aligned to Eastern Time.

Lead web performance for a high-frequency desktop trading platform: profile and optimize JavaScript, browser rendering, and real-time UIs; build and benchmark streaming UI components; establish monitoring and performance standards; contribute to core feature development and cross-functional planning to deliver low-latency, responsive trading experiences.

As a Senior Software Engineer, you will lead the design of scalable software services, mentor engineers, and drive technical initiatives for the Trade PMR platform.

Design and execute test strategies for high-impact product launches across iOS, Android, and web. Own test planning, manual and automated end-to-end testing, regression cycles, and test infrastructure. Automate E2E cases, validate frontend and backend functionality, and collaborate cross-functionally to uphold customer experience during P0 launches.

The Assistant General Counsel for Credit Cards will provide legal counseling on retail financial products, ensuring compliance with regulations and supporting product launches.

Lead long-term strategy and roadmap for operations platform supporting fraud and account operations. Own case-management, ML alert resolution, tooling for launches/geos, customer friction reduction, and foundational services. Partner with engineering, data science, compliance, legal, and ops to deliver scalable automation and controls.