Top Tech Jobs & Startup Jobs

Lead and scale the Customer Success organization to drive adoption, retention, renewals, and expansion of a data intelligence platform. Build executive relationships, define success metrics and processes, influence product roadmap, run business reviews, mitigate customer risk, and partner with Sales, Product, Engineering, Services, and Support to deliver measurable customer value.

Lead order management (OM) process design and validation throughout an S/4HANA implementation. Own UAT, integration testing, and data validation for order-to-cash and financial posting. Guide customer, pricing, and contract data migration decisions. Diagnose root causes and drive fixes, and prepare the business for go-live through training and change management.