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The Sales Development Representative at OpenGov will generate leads, connect with government leaders, and utilize various tools for effective prospecting. Responsibilities include managing pipelines, collaborating with Account Executives, and attending events to build relationships. This role offers a path to full-cycle sales careers and focuses on delivering impactful solutions to local governments.

The Sales Development Representative connects government leaders with OpenGov's technology, focusing on pipeline building, prospecting, and collaboration with Account Executives to secure demos and convert leads.

Leads market strategy and pricing initiatives, including TAM/SAM sizing, competitive analysis, pricing recommendations, market diligence, forecasting, and M&A support. Partners with Product, Finance, and go-to-market executives to inform investments, product planning, and pricing decisions. Builds quantitative models, synthesizes complex information, and presents actionable recommendations to senior leadership while managing multiple strategic workstreams.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

The Solutions Architect will execute QA, lead UAT, and design solutions for complex government software implementations, ensuring quality and technical accuracy.

Own a portfolio of ~40 government customers to drive platform adoption, retention, and expansion. Act as executive advisor, lead change management, deliver Executive Business Reviews, identify growth opportunities, and coordinate cross-functional teams to remove roadblocks and improve onboarding and churn-prevention processes.

Generate pipeline and qualify public-sector prospects via high-volume outbound outreach. Master OpenGov's cloud platform, partner with AEs to set territory strategy, manage leads in Salesforce/Outreach, attend trade shows, and collaborate with marketing to convert opportunities into demos and customers.

Lead a regional field sales team to acquire new public-sector customers, set regional strategy, recruit and mentor AEs, manage complex enterprise SaaS sales cycles, forecast performance, drive quota attainment, partner cross-functionally, and represent the company in the field.

Lead and deliver multiple SaaS implementation projects: define scope, timeline, and deliverables; manage stakeholder communications; drive solution development with cross-functional teams; identify and mitigate risks; support sales and SOW creation; occasionally travel for customer training and relationship building.