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Provide strategic and operational support to the Chief Administrative Officer, Chief Financial Officer, and General Counsel. Manage complex calendars, communications, meetings, travel, documentation, and executive priorities. Lead offsites and internal culture events, optimize administrative processes, and promote AI-enabled productivity tools. The role requires exceptional judgment, discretion, organization, communication, and the ability to coordinate multiple executives in a fast-paced, in-office environment.

Leads a team of quota-carrying Account Executives responsible for full-cycle SaaS sales. Owns bookings, pipeline generation, forecasting, inbound and outbound motions, coaching, recruiting, onboarding, performance management, and cross-functional revenue initiatives. The role emphasizes Salesforce data integrity, sales analytics, AI-enabled productivity, and developing a high-accountability sales culture. Occasional travel of up to 15% is required.

Own product vision, customer discovery, roadmap prioritization, user experience flows, intent documentation, adoption metrics, and cross-functional delivery. Partner with engineering to resolve ambiguity, represent the product with customers and stakeholders, and identify platform investment needs. The role uses AI-native tools for specifications, UX mockups, research synthesis, code review, testing, release content, and competitive intelligence while maintaining accountability for product decisions and outcomes.

Develop and lead end-to-end features for scalable cloud-native SaaS applications using ReactJS, TypeScript, GraphQL, and NodeJS. Translate business needs into technical solutions, troubleshoot complex issues, improve development processes, and promote operational excellence. Mentor junior engineers, guide technical decisions, collaborate cross-functionally, and help deliver AI-driven customer experiences in an agile environment.

Guide local government finance teams through evaluating and implementing OpenGov ERP solutions. Conduct discovery sessions, map accounting and procurement workflows, configure recommended systems, deliver tailored product demonstrations, and execute proof-of-concepts. Support RFI, RFP, and RFQ responses, advise on government accounting and GASB compliance, document processes and configurations, and collaborate with Product Management and Professional Services on customer needs and implementation handoffs.

Manage a ~20-account enterprise portfolio to maximize retention, renewals, adoption, and expansion. Influence executives, resolve escalations, drive product improvements with Product and Sales, lead regional customer events, and mentor junior CSMs to scale digital transformation across public-sector customers.

Manage a portfolio of approximately 80 SaaS customers, driving adoption, retention, renewals, and expansion. Identify at-risk accounts using health and usage data, execute churn-prevention plans, conduct executive business reviews, and align solutions with customer goals. Represent customer needs internally to Product and Engineering teams, while improving onboarding and success processes. The role requires commercial acumen, relationship management, analytical problem-solving, and experience managing high-volume customer portfolios.

Lead post-sales operations for Professional Services, Customer Support, and Customer Success Engineering. Manage forecasting, utilization, margins, capacity, headcount, systems implementations, AI workflows, metrics, close activities, cross-functional handoffs, and customer experience improvements. Lead a small operations team while partnering with Finance, Sales, R&D, HR, and customer leadership to improve performance and operational execution.

Lead end-to-end payroll and ERP implementations for government customers, manage data requirements and platform configuration, train administrators, design solutions, collaborate cross-functionally, gather product feedback, mentor team members, and drive strategic initiatives to ensure successful deployments and customer adoption.

The Sales Development Representative will generate leads, connect with government leaders, and support the sales process for OpenGov's technology solutions through effective communication and outreach.