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The Engagement Manager at Databricks will oversee customer engagement from the initial sales phase to service delivery, ensuring customer satisfaction and identifying new service opportunities. This role involves collaborating with various teams to exceed expectations and driving project governance, focusing on delivering measurable value and managing resources effectively.

As an Engagement Manager, you'll drive customer satisfaction through the entire services life-cycle, manage delivery, and ensure customers receive value from Databricks' products. The role involves collaborating with various teams, understanding customer needs, managing projects, and delivering solutions that exceed expectations.

The Engagement Manager at Databricks will ensure customer success by managing and delivering professional services and training engagements, collaborating with sales and other teams, addressing customer needs, and leading the delivery process to meet revenue targets. Strong communication and leadership skills are essential for resolving challenges and driving program management.

As a technical escalation manager, you'll coordinate the resolution of critical customer issues and major incidents, working closely with engineering, product management, and support teams. You will manage communications, ensure thorough documentation, and utilize data for process improvement, all while maintaining high customer satisfaction levels.

The Sr. Manager, Field Engineering will lead a team of Solutions Architects, focusing on enterprise software and big data analytics. Responsibilities include hiring and training staff, ensuring customer success, fostering relationships across teams, and maintaining advanced knowledge of the technology stack to provide comprehensive solutions.

As a Senior Web UX Researcher at Databricks, you will support the web marketing team by improving the user experience across various web interactions, conducting usability tests, collaborating with cross-functional teams, and presenting actionable insights based on data analysis to ensure customer needs are met.

The Solutions Architect will work with large enterprises in the Communications, Media & Entertainment sector to adopt Databricks for data-driven transformation. Responsibilities include defining technical strategies, providing mentorship, and building proofs of concept for customers, ensuring that they become champions of data intelligence.