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Build and maintain polyglot SDKs across multiple languages, use AI and tooling to scale SDK development and maintenance, optimize performance and bundle size, create developer-facing integrations and agents, and drive excellent developer experience and engineering standards.

As a Staff Software Engineer, you'll lead the development of analytics features, overseeing project delivery, performance optimization, and mentoring teammates.

Lead technical pre-sales for strategic enterprise deals: run discovery, design and execute hands-on POCs, address data architecture and privacy concerns, present ROI to executives, and enable internal teams while mentoring junior SEs and contributing competitive insights and reusable demo assets.

Own deployment, adoption, and outcomes for a portfolio of ~10 strategic accounts. Lead deployment planning and implementation, manage risks, monitor health with AI signals, drive product adoption, build success plans and executive business reviews, partner with sales on renewals/expansion, surface customer feedback, and develop repeatable playbooks to scale customer outcomes.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.

Lead deployment, adoption, and outcomes for a book of enterprise accounts. Plan and manage implementations, track risks, run working sessions, drive product adoption, build success plans and executive reviews, partner on renewals and expansion, and surface customer feedback to product teams.

As a Senior Software Engineer, you will design and build reliable backend systems, optimize performance, and mentor other engineers in a high-scale environment.

Own complex order workflows from quote-to-cash, evaluate and process customer orders for accuracy and compliance, resolve non-standard deal scenarios with Sales/Finance/RevOps, analyze order data to identify root causes, and document/process improvements to increase scalability and throughput.

As a Technical Support Specialist, you will assist customers using Amplitude by troubleshooting product issues, managing support tickets, and improving support processes.

Manage operations and enablement for the technical support team, optimizing processes, training, tools, and data analysis to enhance customer experience.