Collects, cleans, validates, and analyzes data to identify trends and issues. Prepares reports, dashboards, and visualizations, communicates findings, recommends actions, maintains documentation, and follows data-quality and security procedures while collaborating with stakeholders.

Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.