Top Tech Jobs & Startup Jobs

Manage a pooled book of SaaS accounts to drive renewals, expansion, engagement, and retention; identify risk, recommend cross-product solutions, capture customer feedback, and collaborate with Sales, Support, and Product.

Lead design, scaling, performance tuning, and reliability of PostgreSQL databases for a high-availability SaaS platform. Troubleshoot production incidents, automate administration, maintain security and observability, and mentor engineering teams on query and schema optimization.

Define and drive the roadmap and requirements for PDQ Connect core features. Conduct customer and market research, write PRDs and user stories, collaborate with design and engineering, manage stakeholders, track product metrics, and improve product processes to deliver customer-facing features.

Build, test, deploy, and maintain Elixir backend services and React frontend features. Work across stack including infrastructure and monitoring, optimize performance, handle incidents and support tickets, collaborate on designs and code reviews, and contribute to prototyping and open-source engagement.

Own a focused portfolio of enterprise, high-ARR accounts as the primary trusted advisor. Drive onboarding, adoption, retention, upsell, and expansion. Build executive relationships, create tailored success plans, deliver measurable value, mentor junior CSMs, and relay customer feedback to Product while partnering with Sales and technical teams.

Lead go-to-market strategy for PDQ products through customer research, competitive intelligence, messaging and positioning, analyst relations, AI-enabled PMM tooling, and sales enablement to drive awareness, pipeline, and product-led growth.

Lead month-end close activities, perform complex reconciliations and journal entries, review staff work across AP/AR, oversee revenue recognition and billing, prepare audit support, partner with FP&A and auditors, and drive process improvements and automation.

Support month-end close by preparing balance sheet reconciliations and journal entries; manage AP and AR cycles (vendor bills, payments, invoicing, cash application); support revenue recording and billing; maintain audit documentation; collaborate with FP&A, Payroll, and external auditors; and contribute to process improvements and automation.

Sell PDQ's Deploy, Inventory, and Connect products to SMB customers through end-to-end pre-sales: discovery, targeted demos, partner with Sales Engineering, manage pipeline in Salesforce, close deals, and support customers through their first year while identifying cross-sell opportunities.

Design and deliver intuitive, high-fidelity web SaaS experiences. Conduct user research and interviews, create wireframes, prototypes, and visuals, iterate with stakeholders, and collaborate with product managers and engineers to ensure implementation aligns with design intent.