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Provide customer support via phone, email, and ticketing systems for a book publisher, assisting teachers and parents with inquiries about orders and methodologies.
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HubspotZendesk
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Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.
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Security SoftwareSocial Media
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Provide customer support via phone, chat, and ticketing system in Mandarin and English, ensuring high customer satisfaction and effective communication.
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Customer SupportTicketing System
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