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The Senior Salesforce Developer will design and maintain the Salesforce platform, lead development efforts, integrate systems, and mentor junior developers. They will utilize AI tools for coding and ensure best practices in implementation and governance are followed, all while supporting the company's mission of providing accessible retirement benefits.

Lead design and scaling of sales and partner operations: own GTM systems architecture (Salesforce, LeanData, CPQ), optimize processes and data pipelines, ensure executive reporting accuracy, drive cross-functional alignment, and lead change management and training across the revenue org.

Support GTM FP&A by building and maintaining GTM OPEX models, performing variance analysis, forecasting revenue and spend, automating reporting systems, and partnering with GTM and People teams on headcount and capacity planning to drive spend accountability and board-level financial narratives.

Lead and develop a team of Customer Success Support Associates to deliver exceptional service on a 401(k) retirement platform. Coach, performance-manage, and scale support operations across channels; manage escalations; drive cross-functional initiatives with Product, Enablement, Operations, and Plan Administration to improve processes and the customer experience.

Lead and scale the account management function to drive client retention and expansion. Build strategic account frameworks, scalable upsell processes, and data-driven health scoring to predict churn. Partner with Product, Operations, and Sales, oversee quarterly business reviews, and serve as escalation for complex client issues while evolving systems and KPIs to support growth.

Own a rotating portfolio of 0-to-1 initiatives, turning strategic ideas into new products, offerings, and revenue lines. Build business cases, conduct customer and partner research, define requirements, partner with product and engineering, negotiate commercial agreements, and lead go-to-market launches. Land initial customers and partners before transitioning mature offerings to the broader GTM organization.

Build and manage referral partnerships with technology partners, HCM providers, benefit brokers, CPAs, and financial advisors serving SMBs. Develop strategic networks, generate leads, resolve partnership issues cross-functionally, and collaborate on partner marketing initiatives. Establish partner goals and performance metrics while executing go-to-market and demand-generation strategies. The role is quota-driven, relationship-focused, and requires working in the field three days per week.

Manage full-cycle sales from prospecting and qualification through demos, technical assistance, negotiation, and close. Build and manage pipelines, research target companies, demonstrate the platform, document activities in Salesforce, and use sales technology tools. The role requires Spanish fluency, quota attainment, strong communication, resilience, and experience with high-velocity sales cycles or small-business selling.

Manage and grow referral and channel partnerships (tech/HCM partners, brokers, CPAs, advisors) to drive lead generation and revenue. Build strategic networks, set partner goals/metrics, collaborate cross-functionally, execute partner marketing and go-to-market activities, and resolve operational partnership issues while meeting quota.

Manage and grow Human Interest's partner accounts by building referral networks with tech, HCM partners, brokers, CPAs and financial advisors. Drive lead generation, set partner business goals, execute go-to-market strategies and demand-generation initiatives, and resolve partnership issues cross-functionally. Collaborate with Sales, Product, Marketing, Legal and Finance and support partner marketing programs (events, emails, webinars). Requires field presence and quota-driven sales performance.