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Processes product provisioning and deprovisioning requests, fulfillment events, entitlement and compliance data, and quality checks. Reviews discrepancies affecting customer access, billing, revenue recognition, and reporting; researches issues, documents findings, and escalates exceptions. Supports Quote-to-Cash activities, recurring deadlines, process documentation, and timely software and license delivery using internal systems, BI tools, Excel, and AI-enabled productivity tools.

Administer and optimize enterprise SQL Server databases across on-premises and AWS environments. Responsibilities include performance tuning, query optimization, high availability and disaster recovery, replication, backup and recovery, migrations, security, automation, monitoring, and production support. The role collaborates with application, SRE, and cloud teams, provides architectural guidance, supports database reliability, and participates in a 24x7 on-call rotation.

Leads complex customer software implementations from initiation through completion, managing scope, schedules, budgets, resources, risks, change control, and financial performance. Acts as the primary customer and executive stakeholder partner, coordinates cross-functional teams, resolves escalations, delivers project reporting, and ensures implementation quality. The role also mentors project managers, promotes project governance and best practices, identifies process improvements, and provides strategic implementation guidance.

Leads product operations and launch execution across Vertafore. Manages cross-functional release planning, go-to-market coordination, readiness, task tracking, risk mitigation, communications, milestone and KPI monitoring, leadership reporting, and continuous process improvement. Partners with Product, Marketing, Sales, Support, and Operations to deliver timely, high-impact SaaS product releases and scalable operating processes.

Generates and qualifies sales leads, builds pipeline, and drives bookings and recurring revenue growth. Prospects insurance agencies, identifies business challenges and buying stakeholders, schedules meetings and demos, and routes opportunities to sales representatives. Uses Salesforce and CRM tools to track opportunities, meet pipeline and conversion targets, support marketing campaigns, and report performance. Partners with Marketing, Product, Sales Operations, and Sales Management while developing product and value-selling expertise for future sales-team advancement.

Designs and executes software test plans, creates and reviews test cases, performs manual front-end testing, maintains test environments, identifies and verifies defects, and contributes to test automation. The role assesses functional and customer risks, supports code reviews and triage sessions, provides usability feedback, documents test results and release information, and collaborates with software engineers to ensure product quality.

Develop and maintain web-based features across the full stack. Write testable code, perform unit/integration testing, debug OS/DB/app/JS/network issues, participate in code reviews, mentor teammates, research new technologies, and produce documentation and support materials. Work in an agile team to deliver high-quality solutions.

Develop and maintain web-based applications across the full stack, including feature development, bug fixing, testing, debugging, documentation, and code reviews. Collaborate within an Agile team, research emerging technologies, troubleshoot operating systems, databases, applications, JavaScript, and networks, and contribute to process improvements. The role also includes mentoring teammates and delivering technical training.

Customer-facing consultant for large insurance agencies, advising on Vertafore products. Drive product assessments, recommend optimizations, support sales and professional services, present to stakeholders, ensure adoption, collaborate cross-departmentally, and travel to customer sites.

Defines enterprise-wide reliability, scalability, performance, and observability standards for critical production services. Leads reliability architecture across AWS, hybrid data centers, and customer-hosted environments; establishes SLIs, SLOs, and error-budget governance; drives fault tolerance and operational sustainability; leads critical incident response and blameless postmortems; and guides teams toward a proactive, engineering-first SRE culture.