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The Customer Success Manager will enhance client engagement, drive product adoption, and build strong relationships within strategic accounts in financial services, using data-driven insights and technical expertise.

The Customer Success Manager will ensure client engagement and satisfaction by managing a high-volume portfolio, facilitating workshops, and driving strategic growth opportunities.

Manage Directed Content projects for Expert Insights: define research scope, set expert criteria, guide Analysts, ensure expert quality, track performance metrics, coach analysts, and collaborate with cross-functional stakeholders to deliver high-value expert interview content in your sector.

Lead global Customer Success for the Corporates and Consulting business, defining strategy, building high-performing managers and reps, driving adoption and renewals (with emphasis on GenAI), scaling digital success programs, creating playbooks and data-driven operations, and partnering cross-functionally to improve customer outcomes and retention.

Lead and run global mobility programs including immigration, visa sponsorship, relocations, EOR management, and work-from-abroad policies. Manage vendor relationships, ensure cross-jurisdictional compliance, build processes and documentation, partner with People/Legal/Finance, and drive cost forecasting and operational efficiencies.

Lead and expand a portfolio of strategic Financial Services enterprise accounts, protecting and growing revenue through retention and expansion. Build C-suite relationships, run QBRs, drive adoption and onboarding, identify churn risk and white space, collaborate with sales and product, and travel frequently to major financial hubs to deliver executive briefings and ROI-driven outcomes.

The Financial Data Application Specialist engages with clients to promote AlphaSense's financial data solutions, offering training and support. They build client relationships, act as subject matter experts, and collect feedback for product improvement.

Develop key enabling tools, streamline processes, create reporting, and optimize sales processes within the international revenue organization to drive productivity.

Lead a pre-sales team of consultants, collaborating with account executives, managing team performance, and driving strategy for business growth in financial services.

The role involves building robust software solutions, mentoring engineers, analyzing business problems, and contributing to technical strategy in a collaborative environment.