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Own and grow strategic partnerships with major agency holding companies. Lead agency engagement strategy, structure complex partnership deals, develop joint business plans, manage executive relationships, deliver education initiatives, and drive adoption of Fetch’s advertising products. Collaborate with sales, product, marketing, and agency teams to onboard brands, identify business opportunities, track partnership performance, and support renewals and growth.

Lead strategy and end-to-end execution for high-profile B2B, executive, proprietary, internal, and third-party industry events. Manage executive hospitality, sponsorship activations, budgets exceeding $300,000, vendors, onsite delivery, cross-functional coordination, and post-event reporting. Partner with Marketing, Sales, GTM, Creative, and executive leadership to strengthen client relationships, increase brand awareness, and support business growth. This remote role requires approximately 20–30% travel, with preference for Chicago-based candidates.

Leads the strategy, development, and growth of consumer advertising products across dining, shopping, offers, rewarded media, and surveys. The role owns portfolio roadmaps, validates new business opportunities, scales monetization, defines KPIs and experiments, and partners cross-functionally on launches and integrations. It also manages and coaches product managers while maintaining hands-on ownership of strategic initiatives, including AI-enabled commerce experiences.

Build and improve machine learning systems for ad ranking, relevance, personalization, and optimization. Responsibilities include feature pipelines, model training and evaluation, active learning, LLM-assisted labeling and synthetic data generation, experimentation, and low-latency production inference. The role partners with product, data, and platform teams to improve advertiser performance and user engagement while maintaining reliability, latency, and data quality.

Leads the Customer Experience Insights function, transforming user feedback, support interactions, behavioral analytics, and business data into product recommendations. Establishes operating models, develops insight analysts, influences product strategy, defines outcome metrics, builds knowledge systems, and partners with Product, Engineering, and Growth Marketing. The role connects user experience improvements with measurable business outcomes while using AI and advanced analytics to identify friction and improvement opportunities.

Analyze qualitative and quantitative customer feedback, behavioral data, and operational metrics to identify user pain points and root causes. Develop dashboards, KPIs, reporting, and measurement frameworks; quantify experience impacts; and provide evidence-based recommendations. Partner cross-functionally with Product, Engineering, Marketing, Data, and Support leaders to influence prioritization, evaluate initiatives, and improve customer satisfaction, usability, loyalty, adoption, and support demand.

Own full-cycle recruiting for business-critical roles across Sales, GTM, Finance, Marketing, Strategy & Operations, People, and other corporate functions. Partner with hiring leaders, develop sourcing and assessment strategies, evaluate candidates, manage offers and closing, provide market intelligence, improve interview processes, and use recruiting data, AI, automation, and technology to strengthen hiring outcomes.

Source and engage high-caliber candidates for business and technical roles across Sales, GTM, Finance, corporate functions, Engineering, AI, Data, Product, and Design. Build talent pipelines, market maps, and search strategies; analyze pipeline data; develop differentiated outreach; partner with recruiters and hiring leaders; and use AI, automation, sourcing technology, and talent intelligence to improve hiring outcomes.

Leads mid-market client relationships, retention, renewals, upsells, and revenue growth. Owns account and pod targets, manages executive partnerships, oversees campaign delivery and reporting, translates performance data into recommendations, and facilitates onboarding and QBRs. Collaborates cross-functionally to optimize client outcomes, uses AI and automation to improve workflows, mentors team members, supports hiring, and ensures accurate billing and revenue actualization.

Own Fetch’s executive operating system in partnership with the COO. Build and manage performance metrics, OKR frameworks, leadership cadences, reporting infrastructure, decision processes, and executive communications. Drive cross-functional alignment, accountability, and execution across high-priority initiatives while synthesizing complex inputs into actionable recommendations for senior leadership.