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Manage and mentor a global pre-sales Services Consulting team, partner with Sales and post-sales to scope service requirements, deliver pre-sales consultancy, build go-to-market materials, support deal cycles, and drive alignment on service packaging and pricing.

Lead a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology strategy and roadmap. Oversee full lifecycle of CX systems, vendor relationships, AI adoption, data integrations, governance, and cross-functional delivery to drive operational excellence for post-sales functions.

Lead a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology roadmap. Own CX systems lifecycle, vendor relations, AI adoption, integrations, data alignment with analytics, governance, and delivery excellence to drive operational efficiency across Post Sales and CX functions.

Lead and grow a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology strategy and roadmap for post-sales functions. Own vendor selection and relationships, budgets, delivery governance, AI adoption across CX workflows, integrations and data alignment with analytics teams, and stakeholder communication to drive operational efficiency and scalable CX systems.

Manage and mentor a global Services Consulting team supporting pre-sales. Collaborate with Sales on deal cycles, conduct customer discovery, scope service requirements, present tailored service offerings, develop go-to-market materials, and liaise with post-sales to ensure smooth handoffs. Travel up to 30% and act as a subject-matter expert and internal advisor.

Lead and grow a BSA and TPM team to define and execute CX systems strategy and roadmap across Post Sales functions. Own vendor selection, implementations, AI adoption, data integrations, governance, budgeting, and stakeholder alignment to drive operational excellence and scalable CX technology.

Lead financial planning, budgeting, and strategic program management for the Chief Business Office. Build LRP/annual planning inputs, model budget scenarios, implement AI-enabled workflows, drive cross-functional initiatives, and ensure operational rigor, change management, and executive-level stakeholder alignment.

As a Technical Account Manager at Braze, you'll drive the technical relationship with enterprise clients, ensuring successful product adoption and value realization. You'll collaborate with customer success teams and manage complex customer environments while advocating for technical solutions and best practices throughout the customer lifecycle.

As a Technical Account Manager, you will own technical relationships with customers, ensuring they gain value from the Braze platform by driving technical adoption and providing guidance through their user journey.

As a Technical Account Manager, you'll manage technical relationships with enterprise customers, driving value and adoption of Braze's product while addressing their unique business goals through proactive technical initiatives.