Top Tech Jobs & Startup Jobs

Lead and grow a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology strategy and roadmap for post-sales functions. Own vendor selection and relationships, budgets, delivery governance, AI adoption across CX workflows, integrations and data alignment with analytics teams, and stakeholder communication to drive operational efficiency and scalable CX systems.

Manage and mentor a global Services Consulting team supporting pre-sales. Collaborate with Sales on deal cycles, conduct customer discovery, scope service requirements, present tailored service offerings, develop go-to-market materials, and liaise with post-sales to ensure smooth handoffs. Travel up to 30% and act as a subject-matter expert and internal advisor.

Lead and grow a BSA and TPM team to define and execute CX systems strategy and roadmap across Post Sales functions. Own vendor selection, implementations, AI adoption, data integrations, governance, budgeting, and stakeholder alignment to drive operational excellence and scalable CX technology.