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Provide consultative email deliverability support to customers: troubleshoot deliverability issues, conduct audits, manage IP warming, address blocklists/spam traps/ISP issues, monitor metrics and reputations, deliver strategic long-term plans, and collaborate across Customer Success, Support, Sales, and Growth teams.

Provide customer-facing email deliverability consulting: troubleshoot deliverability issues, manage tickets and customer portfolios, perform audits and investigations (blocklists, spam traps, ISP issues), assist with IP warming and reputation monitoring, deliver performance analysis and long-term strategic planning, and partner cross-functionally to improve customer email programs and internal processes.

Serve as a customer-facing deliverability specialist: troubleshoot deliverability issues, run audits and analyses, manage customer portfolios, advise on IP warming and ISP/blocklist remediation, monitor email metrics, and lead strategic deliverability planning and projects to improve sending reputation.