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Serve as the primary technical advocate for a portfolio of named SaaS customers: own integrations, troubleshoot platform performance, lead technical escalations, drive feature adoption, partner with Customer Success and Recurring Services, analyze support trends, and run Technical Business Reviews and knowledge-sharing initiatives to reduce risk and remove technical barriers.

Serve as named customers' primary technical contact and advocate, owning platform integration, performance, and escalations. Partner with Customer Success to drive adoption, analyze support trends, run Technical Business Reviews, and enable Centers of Excellence to reduce risk and remove technical barriers.

The Solutions Engineer will drive security and privacy evaluations for enterprise clients, manage compliance questionnaires, advocate for security aspects in sales, and liaise with internal security teams to address technical inquiries and ensure deal momentum.

Serve as the primary technical advocate for a portfolio of named customers, owning platform integration, performance, escalations, and troubleshooting. Collaborate with Customer Success and Recurring Services to drive adoption, remove technical barriers, analyze support trends, run technical reviews, and transition clients from onboarding to ongoing support.

The Solutions Engineer for Security & Privacy will manage security questionnaires, advocate for security measures, and collaborate with internal teams to enhance customer trust and deal velocity in a pre-sales context.

Serve as the primary technical contact and advocate for a named portfolio of Braze customers. Own integrations, troubleshooting, escalations, and technical relationship management; collaborate with Customer Success, Recurring Services, and partners to drive adoption, reduce risk, identify trends, and deliver Technical Business Reviews and Centers of Excellence.

The Solutions Engineer in Security & Privacy is responsible for addressing technical security, data privacy, and compliance inquiries, managing pre-sales technical discussions, developing documentation, and collaborating with internal teams to ensure effective communication and understanding of security postures to aid in deal completion.

Serve as the primary technical support and advocacy lead for a named set of Braze customers. Own technical inquiries, escalations, integrations, and performance troubleshooting. Partner with Customer Success, Recurring Services, and partners to drive feature adoption, reduce risk, and deliver Technical Business Reviews, regular check-ins, and centers of excellence.

Lead Braze's community, advocacy, CABs, and customer storytelling to drive retention and expansion. Manage a senior team, integrate community signals into CS and product, measure program ROI, and scale advocacy and community platforms across regions.

Design and ship AI agents and automation for GTM workflows. Conduct stakeholder research, embed in field rhythms, own system architecture, reliability, adoption, and iterate to drive measurable revenue impact.