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Drive cross-functional operational improvements by identifying bottlenecks, diagnosing root causes, and delivering scalable fixes. Build dashboards, automations, trackers, and workflows; own end-to-end processes; partner with Operations, Commercial, Data, Product, and Finance; iterate quickly to deliver measurable improvements in speed, decision quality, and execution. Thrive in ambiguity and prioritize impact over bureaucracy.

Product Lead responsible for improving the economics and user experience of Zipline’s marketplace. Partners with engineering, operations, commercial, sales, and leadership teams to identify workflow inefficiencies, prioritize product opportunities, shape roadmaps, guide experimentation, and optimize real-time value tradeoffs. The role requires field research with frontline users, quantitative and qualitative analysis, technical collaboration, and ownership of scalable solutions across logistics and fulfillment operations.

Assist the Technical Writing team with reviewing, editing, restructuring, and updating manuals, procedures, guides, troubleshooting content, and onboarding materials. Improve information architecture and documentation usability, clarify technical concepts, identify content gaps, and collaborate with writers, engineers, and operations partners to validate accuracy and incorporate feedback.

Supports marketplace strategy and operations through site and cohort performance analysis, dashboards, recurring readouts, growth-program prioritization, and monitoring of capacity, fulfillment, utilization, customer experience, and profitability. Partners cross-functionally with Commercial, Operations, Marketing, Product, Finance, and Utilization to identify opportunities, test marketplace levers, measure outcomes, and scale successful programs across Zipline’s delivery network.

Supports electrical distribution and wiring design for autonomous drone delivery ground systems. Assists with NEC-compliant commercial and light-industrial designs, utility coordination, certification documentation, vendor evaluation, risk tracking, site visits, and process improvements. Collaborates with engineering, deployment, construction, and business teams while contributing to scalable charging infrastructure and technical documentation.

Own and grow a focused portfolio of strategic partnerships from launch through expansion and performance management. Build executive and cross-functional relationships, develop market and account expansion plans, monitor performance metrics, identify growth opportunities, lead business reviews, and translate partner needs into internal action plans. The role requires analytical judgment, executive communication, stakeholder management, commercial acumen, and comfort navigating ambiguity across complex logistics partnerships.

Own Phoenix market marketing strategy and performance, identifying growth opportunities and coordinating integrated campaigns across brand, lifecycle, partnerships, community engagement, and merchant launches. Partner cross-functionally with Commercial, Operations, Communications, and Marketing to prioritize investments, define metrics, measure results, and refine strategy. Represent local customer and competitive insights to the broader organization while driving awareness, acquisition, referrals, launches, and overall market growth.

Own the end-to-end release process for software, hardware, and integrated autonomous delivery systems. Coordinate scope, configuration, dependencies, validation, risk, readiness, sign-off, and deployment across teams. Lead release forums, resolve blockers, improve release processes, and develop metrics and dashboards that provide accurate release-health assessments. Facilitate technical decisions and cross-functional execution across engineering, operations, and leadership.

Own relationships with Phoenix restaurant and retail partners, launch new sites, and expand drone delivery services. Build trusted partnerships with local managers, coordinate cross-functional execution, solve operational challenges, gather customer insights, analyze data, identify growth opportunities, and advocate for product and service improvements. The role requires pragmatic problem-solving, strong organization, customer empathy, clear communication, and familiarity with delivery marketplaces, retail, and restaurant business models.

Own strategic enterprise accounts and drive complex sales from prospecting through contract execution and launch. Build executive relationships, develop business cases, manage multi-year negotiations, expand pilots into scaled deployments, and achieve revenue targets across healthcare, retail, logistics, food and beverage, and consumer services. Collaborate with Product, Engineering, Operations, Legal, Finance, Regulatory, Implementation, and Customer Success teams to deliver autonomous delivery solutions.