Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
Zipline’s delivery network depends on clear decisions, reliable operating data, and effective handoffs among Commercial, Operations, Product, Data, Finance, and field teams. As an Operations Ghostbuster, you will find recurring friction in those workflows and build practical systems that help teams execute.
This is an owner role, not a coordination role. You will prioritize problems by business impact, delivery-network risk, and operating priorities; diagnose root causes; ship fixes; and measure improvements in speed, conversion, decision quality, and execution reliability.
What You’ll Do- Identify high-impact bottlenecks in commercial, operations, and field workflows, including manual handoffs, unclear ownership, missing metrics, stalled decisions, and weak follow-through.
- Prioritize workstreams using business impact, delivery-network risk, and operating priorities.
- Turn ambiguous problems into scoped workstreams with accountable owners, milestones, operating mechanisms, and measurable success criteria.
- Build dashboards, automations, trackers, and workflows that resolve immediate friction and can scale with the business.
- Own workflow improvements end to end, from diagnosis and stakeholder alignment through implementation, iteration, adoption, and performance review.
- Partner across Commercial, Operations, Product, Data, Finance, and field teams to improve execution across Zipline’s delivery network.
- Use operating data to measure changes in cycle time, conversion, decision quality, follow-through, and execution performance.
- 6+ years of experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or a comparable execution environment.
- 2–4 years in a high-growth technology, SaaS, marketplace, logistics, or similarly fast-moving company where you shipped work with tangible business impact.
- Strong analytical judgment and the ability to turn messy data into practical decisions, priorities, and measurable operating improvements.
- Fluency with Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal operating dashboards.
- Ability to influence stakeholders without formal authority across sales, marketing, operations, product, data, finance, or field teams.
- High agency and execution discipline; you move from diagnosis to action without waiting for perfect direction or substituting process for progress.
- Ability to work in person from Zipline’s South San Francisco HQ and travel up to 25% to HQ or the field.
This will be an in-office role based out of our South San Francisco HQ. Must be able to travel up to 25% of the time either to our HQ or into the Field.
The starting cash range for this role is $112,500 - $300,000; please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to protected characteristics.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Skills Required
- 6+ years experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or similar execution environments
- 2-4 years experience at a high-growth tech, SaaS, marketplace, logistics, or similarly fast-moving company with demonstrable impact
- High agency and strong execution discipline; ability to act independently and move fast
- Strong analytical judgment; ability to turn messy data into practical decisions and measurable operating improvements
- Systems and data fluency with tools such as Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal dashboards
- Ability to influence cross-functional teams and stakeholders without formal authority
- Practical bias toward scrappy solutions that can scale into systems later
- Comfort operating in ambiguity and moving quickly from diagnosis to action
- In-office work based in South San Francisco HQ and ability to travel up to 25% to HQ or field locations
What We Do
Zipline is the world's largest autonomous delivery network and is powered entirely by fixed-wing drones. Our fleet circles the equivalent distance of the equator every 2.5 days, and we have shipped hundreds of thousands of critical medical products across Rwanda, Ghana, and now beginning in the United States.
Why Work With Us
Zipline is the perfect intersection of super cutting-edge tech, deep social mission, and extremely compelling business case. Our small, scrappy, customer-obsessed, humble, and mission-driven team has set the bar for what is possible in the drone logistics industry globally, and has designed some incredibly elegant technology in the process.
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