Operations Ghostbuster

Zipline is scaling fast, and speed only matters if the work actually moves. We are looking for an Operations Ghostbuster: a high-agency operator who finds the bottlenecks, ghosts of our past, present and future, slowing teams down, ships practical fixes, and turns recurring friction into systems that make the company faster.

This is not a traditional PM or coordination role. You will work across teams, data, systems, and operating cadences to identify what is stuck, diagnose why, and drive the solution to completion. The right person thrives in ambiguity, values impact over perfect process, and builds enough structure to unlock velocity without creating bureaucracy.

You will identify and unblock the operational problems that slow execution: broken workflows, unclear ownership, manual handoffs, missing metrics, weak follow-through, and decisions that are stuck between teams. You will turn those problems into crisp workstreams with owners, timelines, operating mechanisms, and measurable outcomes.

You will build scrappy tools, dashboards, automations, trackers, and workflows that solve the immediate problem and can scale over time. You will partner with Operations, Commercial, Data, Product, Finance, and other cross-functional teams to improve speed, conversion, execution quality, and organizational clarity.

You will own critical workflows end to end, iterate quickly based on results, and build trust through output rather than alignment meetings. Within your first month, you should be finding major friction points. Within three months, you should be shipping measurable improvements in workflow speed, decision quality, or operating performance.

• 6+ years of experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or another fast-moving execution environment.
• 2-4 years in a high-growth tech, SaaS, marketplace, logistics, or similarly fast-moving company where you shipped work that created tangible business impact.
• High agency and strong execution discipline; you move fast, act independently, and do not wait for perfect direction before making progress.
• Strong analytical judgment, with the ability to turn messy data into practical decisions, clear priorities, and measurable operating improvements.
• Systems and data fluency across tools such as Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal operating dashboards.
• Ability to influence teams and stakeholders without formal authority, especially when the work cuts across Sales, Marketing, Operations, Product, Data, Finance, or field teams.
• A practical bias toward scrappy solutions that work now and can become scalable systems later.
• Comfort operating in ambiguity, switching altitude quickly, and moving from diagnosis to action without hiding behind process.

This will be an in-office role based out of our South San Francisco HQ. Must be able to travel up to 25% of the time either to our HQ or into the Field.

The starting cash range for this role is $112,500 - $300,000; please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to protected characteristics.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!