Own post-onboarding relationships through renewal for Yotpo Discover customers. Lead AEO optimization, strategic QBRs, success planning, adoption tracking, and risk resolution while translating AI discovery insights into measurable recommendations. Partner with Product and Sales to shape the customer success motion, provide roadmap feedback, and build scalable playbooks for a new product.

Own strategic relationships with enterprise agency and systems integrator partners, driving partner-sourced pipeline, co-sell opportunities, and revenue. Build joint business plans, manage referrals, enable partners, support complex enterprise sales cycles, forecast revenue, and provide market feedback to Product and go-to-market teams. Success is measured by partner activation, pipeline generation, co-sell deals, and net-new revenue.

Own post-onboarding customer relationships through renewal, retention, and expansion. Build Yotpo Discover’s customer success frameworks, playbooks, QBR templates, and success plans. Lead SEO and AEO audits, translate AI discovery insights into measurable recommendations, manage executive relationships, monitor adoption and performance, identify risks, and partner with Product on roadmap feedback.