Own post-onboarding customer relationships through renewal, retention, and expansion. Build Yotpo Discover’s customer success frameworks, playbooks, QBR templates, and success plans. Lead SEO and AEO audits, translate AI discovery insights into measurable recommendations, manage executive relationships, monitor adoption and performance, identify risks, and partner with Product on roadmap feedback.

Own brand onboarding and implementation, prove product value with data, drive adoption and consumer signups, manage long-term brand relationships, and relay partner feedback to shape product and processes.