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The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Partner with manufacturing customers to architect, configure, and deliver Tulip solutions; lead enterprise implementations, integrate OT/IT systems and devices, provide technical support, drive continuous improvement, and surface customer insights to Product and Engineering.

Partner with business teams to identify high-leverage AI opportunities; design, build, and ship agentic AI solutions and internal AI platform components. Deliver production LLM-based agents, integrations, and CI/CD pipelines while driving AI enablement, safety, and adoption across the company.

The role involves managing enterprise sales for medical devices, building client pipelines, navigating complex sales cycles, and collaborating with teams for resource allocation and product feedback.

Manage indirect sales through A&D ecosystem partners, develop Go-to-Market plans, support account executives, and recruit new partners in aerospace and defense.

The Partner Manager will manage indirect sales through partners, develop Go-to-Market plans, support account executives, recruit new partners, and collaborate with internal teams.

Manage enterprise sales for medical devices, including building relationships, navigating complex sales cycles, and closing deals while collaborating with stakeholders like Sales Engineering and Customer Success.

Own and close complex B2B SaaS deals in the US aerospace & defense vertical. Build and maintain a self-sourced pipeline, manage full sales cycle from discovery through negotiation and close, partner with pre-sales and customer success, capture field intelligence to inform product and GTM, and mentor junior AEs.

Build and maintain Edge product features including Tulip Player, device drivers, and cloud microservices. Scope and ship end-to-end features with product, design, and QA; debug customer issues in manufacturing environments; write tested, documented code; participate in on-call rotation; collaborate on device integrations and improve deployment, monitoring, and infrastructure practices.

Manage the full sales cycle for mid-market and enterprise accounts, develop sales strategies, maintain customer relationships, and collaborate with teams.