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Manages approximately 300 small and mid-sized financial institution accounts within a $2M–$3M territory. Responsibilities include maintaining and growing existing revenue, prospecting, upselling and cross-selling TransUnion products, resolving customer inquiries, conducting pre-sales research, and documenting sales and service activity in Salesforce. Provides consultative relationship management and coordinates with internal teams on pricing, reporting, billing, technical, compliance, and legal matters.

Serves as a technical advisor to telecommunications carriers and enterprise customers. Designs carrier-grade messaging, voice, identity, and fraud solutions; translates customer needs into scalable architectures and product roadmap enhancements; leads workshops, architecture reviews, proposals, and presentations; and collaborates with Product, Engineering, Sales, Business Development, and Customer Success through implementation and adoption.

Leads complex analytics and AI consulting engagements from opportunity shaping through solution design, model development, validation, deployment readiness, and monitoring. Provides technical leadership across machine learning, generative AI, LLMs, RAG, MLOps, and responsible AI. Partners with clients and internal teams to deliver business value, communicates insights to technical and business stakeholders, contributes to innovation and governance, and mentors junior colleagues. Travel is required 10–20% of the time.

Supports international income tax provision, compliance, transfer pricing, forecasting, tax disclosures, and cross-border planning across global operations. Prepares ASC 740 calculations, tax workpapers, reporting schedules, and financial analyses; researches tax legislation; coordinates with subsidiaries and external advisors; and supports structuring, acquisition due diligence, and international tax initiatives. The role requires collaboration with finance and business stakeholders to ensure accurate and timely tax reporting.

Principal-level senior individual contributor and strategic co-leader for Financial Services Consulting Data Science and Analytics. Drives strategy, operating model design, revenue and capacity planning, analytics consulting delivery, AI and machine learning solution development, product commercialization, data governance, platform stewardship, thought leadership, and talent development. Guides production-grade model pipelines, supports client engagements and sales, and ensures scalable, compliant analytics outcomes across a matrixed organization.

Lead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.

Support Argus US analytics projects: define scope, perform data analysis, validate data and deliverables, manage project communications and status updates, provide oversight and technical support to team members, and develop client-ready presentations and storylines from analytical findings.

Drive pipeline growth through outbound prospecting and inbound lead engagement, targeting senior decision-makers. Collaborate with sales and marketing, research accounts, run multi-channel campaigns, log activity in Salesforce, and use tools like LinkedIn Sales Navigator, ZoomInfo, Gong, and Winmo to generate meetings and qualified opportunities.

Lead strategy, roadmap, and delivery for a portfolio of fraud products. Translate business objectives into scalable technical solutions, partner with engineering and architecture, manage product lifecycle, set success metrics, and mentor Technical Product Managers in an Agile environment.

Lead strategy, roadmap, and delivery for B2B case management and ticketing on Salesforce. Partner with operations, Care, Tech, Analytics, and stakeholders to modernize workflows, automate processes, improve SLAs and KPIs, translate needs into user stories, and support adoption and change management.