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The Senior Manager, Software Engineering is responsible for strategic execution, technical leadership, product advocacy, team scaling, and operational excellence, requiring advanced management and strong technical skills in C# and microservices.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

Design and prototype Back Office and Commercial SaaS experiences across desktop, tablet, and mobile. Conduct discovery research, user interviews, journey mapping, and testing. Collaborate with product, engineering, and research; mentor junior designers; use AI tools and Figma to iterate and ship high-quality, user-centered solutions.

Lead ServiceTitan's accounting product domain, owning vision, roadmap, and AI-powered features across AP/AR, GL, and ERP integrations. Manage and grow senior PMs, collaborate cross-functionally, validate with customers, and measure product quality, adoption, and business outcomes.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and middleware. Architect REST/SOAP APIs, webhooks, batch and event-driven workflows, and integrate ServiceTitan, Workday, Salesforce, and ERP systems. Monitor and support integration operations, lead vendor projects, implement AI/ML API-driven processes, produce documentation, and contribute to integration platform architecture and governance.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Provide coaching, set metrics and operational rigor, manage risk, collaborate cross-functionally, influence product strategy with customer feedback, hire and scale the team, and report on strategic priorities aligned with company OKRs.

The Sales Development Flex Manager leads and develops teams of SDRs, drives pipeline strategy, recruits talent, and maintains performance metrics across the organization, adapting to various team needs and supporting high-impact projects.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Lead AI/ML initiatives, develop and deploy models, manage teams, and align projects with business goals while educating stakeholders on AI/ML benefits.