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The Manager of Enterprise Customer Success leads a team of 8-10 Customer Success Managers to enhance customer retention and satisfaction, driving measurable ROI and fostering long-term partnerships through coaching and collaboration.

The role involves managing implementation projects for the ServiceTitan platform, ensuring client success through tailored training and support. Responsibilities include project management, client interaction, and collaboration with cross-functional teams, with travel required 20-30% of the time.

Drive product adoption and revenue by engaging existing customers, generating pipeline, booking demos for Pro Account Executives, and conducting high-volume outbound calls (~30/day). Discover customer needs, build rapport, collaborate with AEs, maintain accurate CRM/activity records, assist with reporting and ad-hoc requests, and support campaign execution and onsite visits.

The Director of Product Analytics will manage a team to set analytics agendas, assess product success, and enhance business reporting using data-driven strategies.

The Senior Analyst of People Analytics will manage Visier platform, support data pipelines, validate data accuracy, and develop self-service dashboards ensuring analytical integrity across employee lifecycle processes.

The Solutions Architect translates customer requirements into scalable solutions on the ServiceTitan platform, ensuring technical alignment and customer success while collaborating with cross-functional teams.

As a Customer Success Manager, you'll manage customer accounts, ensuring they achieve ROI and business outcomes while building long-term relationships and providing guidance on product adoption.

The Customer Success Manager will lead strategic accounts, ensuring success and product adoption through strong relationships and data analysis.

As a Staff Software Engineer, you will lead technical direction, mentor engineers, oversee technical decisions, and ensure product quality at ServiceTitan.

Lead the development of user-facing features, collaborate with team members, and mentor others while ensuring a high quality of software design and implementation.