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Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Manages and develops an outbound Sales Development Representative team. Responsibilities include setting performance objectives, monitoring pipeline and KPIs, shaping outbound strategy, coaching SDRs, recruiting and onboarding team members, conducting one-on-ones, reporting to senior management, and evaluating sales technologies. The role requires outbound cold-calling expertise, SDR management experience, strong communication, analytical ability, and proficiency with Salesforce; Salesloft experience is preferred.

Leads outbound sales development management for the residential SDR organization. Responsibilities include managing managers, driving quota attainment, implementing sales processes and best practices, monitoring pipeline and performance metrics, recruiting and onboarding team members, coaching managers and SDRs, reporting KPIs, and evaluating sales technologies. The role partners with sales leadership to build a high-performing team and improve outbound pipeline generation.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Generate and qualify enterprise sales opportunities through outbound calling, inbound lead follow-up, campaigns, trade shows, and conferences. Support prospects throughout the sales cycle, conduct needs assessments, schedule demos, organize deals, coordinate internal stakeholders, and maintain pipeline accountability against quotas and conversion metrics. The role requires experience selling into complex enterprise organizations, strong communication skills, and proficiency with sales and productivity tools.

Lead strategy and execution for ServiceTitan's Fintech product suite, owning roadmap, P&L, and product delivery for payments and embedded finance. Manage product teams, partner with engineering, negotiate commercial partnerships with processors and lenders, drive adoption and revenue, ensure compliance and risk controls, and report performance to executive leadership.

Owns sales enablement strategy and change management for high-priority Upsell and Fintech initiatives. Responsibilities include prioritizing initiatives, coordinating cross-functional planning, translating product and process changes into training and communications, creating enablement content, delivering training, aligning senior stakeholders, and measuring adoption and effectiveness. Requires enablement experience, sales or account management knowledge, strong communication, project prioritization, and proficiency with CRM, LMS, eLearning, and project tracking tools.

Advises Product, Sales, Implementations, and Customer Success using deep Property Care trade expertise. Represents the company at industry conferences, manages trade-organization relationships, develops market perspectives, supports prospect conversations, guides complex implementations, and translates customer feedback into product and business priorities. The role requires a former senior operator with direct oversight of operations and technology, enterprise-scale experience, strong market credibility, and fluency in service agreements, technician routing, route optimization, compliance, and multi-location operations.

Leads sales compensation strategy and operations across more than 500 production roles. Develops and evaluates incentive plans, benchmarks industry practices, presents recommendations to senior leaders, manages payouts and accruals, improves processes through automation and AI, and partners with Sales, Finance, HR, and Operations. Directs and develops a high-performing compensation team.