Own a portfolio of strategic e-commerce merchants to drive retention, renewals, adoption, and expansion. Manage full customer lifecycle, monitor account health and commercial performance, support contract migrations, engage executive sponsors, and deliver virtual and in-person customer engagement to maximize long-term merchant value.

Design, administer, and scale sales and customer success compensation programs. Lead incentive modeling, forecasting, benchmarking, payouts, and compensation operations. Partner cross-functionally with Finance, RevOps, HR, and leaders to drive compensation strategy, analytics, process automation, and program governance while maintaining confidentiality and accuracy.