We Are Route
When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.
Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.
Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.
We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.
The team
The Route Sales team discovers, onboards, and nurtures partnerships with global, innovative brands that want to build a modern relationship with their customers — from checkout to delivery and beyond. Thousands of merchants are part of the Route network today. Whether you're just getting started in sales or you're a leader with deep experience in the field, you'll find limitless opportunities to push the envelope and grow your career within this team.
The opportunity
The Route Sales team is looking for an Account Executive who has a track record of exceeding quotas selling SaaS products to help grow Route's core client base. You have the opportunity to prospect new customers, maintain the relationships you have already built, and play a key role in driving Route's sales initiatives. Our Account Executives play a pivotal part in driving the advancement of the sales organization.
What you’ll do
- Consistently meet sales quotas and drive the sales process forward for the business
- Drive acquisition of new clients through cold call, email, and other creative outreach
- Own the sales process in tandem with deal desk, sales engineering, product marketing, and others to drive new logos and revenue
- Coordinating closely with our Implementation Team to ensure seamless onboarding for clients
- Maintain an understanding of the competitive market space and how to effectively position Route
- Strengthening client engagement through regular points of contact
- Attending industry events and growing Route's presence within the market
- May involve handling sensitive personal data
What we’re looking for
- 4 - 6 years of experience selling at fast growing tech and web services companies, specializing in the SaaS market.
- Experience developing new relationships
- Proven track record of consistently exceeding sales quotas
- Strong desire to drive progress and grow Route's business
- Experience selling ecommerce products preferred
- Open to traveling for the position
Equal opportunity for all
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Total Rewards
We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.
Pay Transparency
Salary for this role:
National: $100,000 / $100,000
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
Skills Required
- 4–6 years of experience selling at fast-growing technology and web services companies, specializing in SaaS
- Experience developing new customer relationships
- Proven track record of consistently exceeding sales quotas
- Strong desire to drive business growth and progress
- Experience selling ecommerce products
- Willingness to travel for the position
Route Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Route and has not been reviewed or approved by Route.
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Healthcare Strength — Healthcare coverage is positioned as unusually generous, with employer-paid medical, dental, and vision plus life and disability referenced as core offerings. The package is also described as including plan options and, in some cases, $0-deductible coverage language in role materials.
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Leave & Time Off Breadth — Time-off provisions are framed as flexible, with unlimited/flexible PTO and dedicated paid leave for new parents. The combination suggests breadth across both routine time off and major life events.
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Retirement Support — Retirement support is described as including a 401(k) with matching, alongside other total-rewards components like performance bonuses. This adds a longer-term savings benefit on top of near-term cash compensation.
Route Insights
What We Do
Route gives consumers the power to track all their orders in one place from any merchant. With a Route integration, a consumer is able to carbon neutralize their package with green tracking and green package protection. If any issues arise, users can resolve an order issues within a few taps with resolve. Additionally, Route partners with merchants to turn tracking into a brand-building opportunity, providing a full suite of ecommerce tools that easily integrates into their site, and allows merchants to optimize how their brand is discovered by shoppers worldwide. Learn more at www.route.com
Why Work With Us
We are a diverse group of talented trailblazers & passionate disruptors. We are the builders, the influencers, the trendsetters. We never settle for the status quo & are actively looking to make a huge dent in the world. We show up in big ways - for our customers, our merchants, our community & most definitely, for each other.
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