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Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing the AR calendar and database, responding to research requests, measuring program impact, and conducting competitive and market research. The role partners closely with product marketing and cross-functional stakeholders to strengthen company and product positioning.

Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing interaction data, measuring program impact, handling research requests, and conducting competitive and market research. The role partners across product marketing, sales, and company leadership to strengthen market awareness and support business growth.

Deploy and expand PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability systems; run customer pilots; resolve adoption blockers; and contribute production code to the core product. Provide architectural guidance, define account roadmaps, evaluate agent capabilities, and help customers progress from AI-assisted incident response to safe autonomous operations.

Deploy and integrate PagerDuty’s SRE Agent into strategic customer production environments, connecting infrastructure-as-code, GitOps, CI/CD, observability, and incident-management systems. Build reusable agent tools, connectors, evaluation pipelines, and safety guardrails; run customer pilots; resolve adoption blockers; contribute production code to the core product; and shape technical roadmaps. The role combines staff-level software engineering, production LLM and agent-system development, technical consulting, customer engagement, and frequent travel.

Generates new business opportunities through inbound and outbound prospecting. Researches accounts, contacts senior executives, qualifies leads, documents opportunity details using MEDDICC, and builds pipeline for Account Executives. Uses consultative, value-based selling to align PagerDuty solutions with customer needs while prioritizing accounts, managing outreach, and maintaining accurate follow-up.

Own cloud security posture across multi-account AWS and Kubernetes environments, including EKS, Istio, identity, PKI, encryption, and policy-as-code. Design security guardrails, harden platforms against compliance standards, develop detections, threat hunt, automate controls with Terraform and Python, and support incident response. Partner with engineering, AppSec, and GRC teams, produce compliance evidence, mentor teammates, and develop AI-assisted security automation.

Lead strategic alliances for PagerDuty’s enterprise and public sector business. Develop partner strategies, establish relationships with distributors, contractors, and system integrators, and execute joint go-to-market initiatives. Enable sales teams, monitor alliance performance, analyze public sector trends, represent PagerDuty at industry events, and collaborate with sales, marketing, product, and legal teams to drive adoption and revenue growth.

Leads Product and Design Operations by establishing planning, prioritization, launch readiness, customer feedback, research, onboarding, and KPI processes. Partners across Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds agentic AI workflows with Claude, manages vendors and tooling budgets, supports software capitalization processes, and drives operational transformation across Product and Design.

Leads Product and Design Operations by establishing planning, prioritization, launch-readiness, customer-feedback, research, onboarding, and performance-measurement processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-based agentic AI workflows, manages vendors and tooling budgets, oversees software capitalization processes, and drives operational transformation across Product and Design.

Conduct outbound prospecting to enterprise accounts, communicate PagerDuty’s value proposition, qualify interest, engage practitioners and management, and generate pipeline for Account Executives. The role uses phone, email, video, and social channels while maintaining accurate sales activity in Salesforce, Sales Navigator, Gong Engage, and Demandbase. Success requires meeting sales goals, managing multiple leads, collaborating effectively, and adapting to a fast-paced environment.