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As a Support Account Manager, you'll provide technical support to Federal customers, manage accounts, handle troubleshooting, track requests, and ensure customer satisfaction while understanding their specific environments and needs.

The Senior Customer Success Manager at Nexthink will oversee a portfolio of strategic customers- driving adoption of digital employee experience solutions, managing customer relations, and ensuring renewal through value tracking and collaboration with various teams. They will identify upsell opportunities and act as a trusted advisor throughout the customer lifecycle.