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Investigate and resolve accounts receivable and cash application exceptions across multiple systems. Analyze unapplied or misapplied payments, identify root causes, prepare reports, recommend process improvements, and support system implementations and testing. Collaborate with internal and external stakeholders to reconcile discrepancies and enhance automated matching and data quality.

Provide high-volume phone, email, and chat support for HSA/HRA/FSA and commuter accounts; resolve member issues using digital workflows and internal teams, protect sensitive data, meet quality standards, and complete mandatory paid training with an 85% product exam pass requirement.

Serve as a senior technical leader shaping architecture strategy, roadmaps, and standards across product teams and portfolios. Guide cross-system integration, cloud-native and distributed designs, governance, risk management, and operational resiliency. Mentor architects, lead architecture reviews, influence enterprise technology decisions, and align technology investments with business priorities.

Senior Cloud Security Engineer responsible for hands-on remediation of cloud and infrastructure vulnerabilities, operating vulnerability and CSPM tooling, enforcing secure configurations across Azure environments, embedding security in CI/CD and IaC, supporting compliance/audits and reporting, mentoring engineers, and partnering with cross-functional teams to maintain cloud security posture and policy.

Own monitoring, testing, and tuning of Inspira's AI virtual agent to improve resolution, deflection, and CSAT. Analyze conversation transcripts and performance data, run A/B and regression tests, adjust retrieval/configuration and intents, partner with Content and IT to fix knowledge gaps, maintain performance dashboards, lead root-cause analysis, and support go-lives for new bot capabilities.

Lead a regional account management organization for enterprise benefits clients, acting as executive sponsor and trusted advisor. Oversee and develop a team of Account Executives, drive retention, revenue growth, cross-sell, renewals, and QBRs, provide strategic consulting on CDH programs, and collaborate with product, implementation, and client success teams to deliver best-in-class service.

Support product and operations teams to design, document, and deliver scalable workflow solutions. Elicit and translate business, compliance, and operational requirements into testable user stories, process maps, and rule catalogs. Drive cross-functional alignment, operational readiness, and post-launch measurement to reduce risk and improve performance.

Lead a product squad for Retirement & Wealth to define vision, build investor-facing products, prioritize roadmaps, set OKRs, and drive measurable outcomes. Collaborate with stakeholders and Technology, enforce Agile best practices, ensure quality discovery and analytics-driven optimization, and coach Product Managers. Recruit, develop, and manage a high-performing product team while removing execution barriers.

Build and validate predictive models, analyze large structured and unstructured datasets, generate business insights, present analytic results to stakeholders, and develop tools to advance analytics capabilities.

The Cloud Operations Admin is responsible for managing enterprise infrastructure across cloud environments, providing hands-on support, troubleshooting, and ensuring compliance with security policies.