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Lead end-to-end design for enterprise SaaS features in the Risk Cloud platform. Craft complex, data-dense user journeys and AI-assisted interactions, evolve the design system, conduct qualitative and quantitative research, and partner closely with Product and Engineering. Mentor mid- and junior designers and drive design strategy, discovery, and delivery to improve usability and product outcomes.

Own end-to-end complex Professional Services engagements: discovery, architecture, and advanced Risk Cloud configuration. Provide strategic GRC advisory, leverage AI-assisted workflows, manage project/account health, mentor junior consultants, and collaborate cross-functionally to deliver measurable customer value and ROI.

The Implementation Services Manager will drive customer onboarding and implementation projects, leveraging AI to solve business problems and improve user experiences.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.