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Partner with Customer Success leaders to identify and prioritize AI opportunities; prototype and productize LLM-powered solutions and end-to-end workflows; integrate AI with APIs and internal data sources; develop prompts, skills, agents, and retrieval systems; enable teams via documentation, workshops, and training; and collaborate with engineering to scale prototypes into production.

Design, build, and scale an AI-native conversational platform powering autonomous customer agents. Own full-stack systems, retrieval and orchestration, observability, and multi-channel experiences. Lead technical decisions, mentor engineers, and deliver reliable, tested, customer-facing features that enable brands to launch and improve configurable AI agents.

Build and operate cloud-native security services and platforms. Own components end-to-end, improve availability, scalability, and security of distributed systems, participate in on-call, incident response, design reviews, and deliver tooling, automation, and documentation to improve developer security and reliability.

The Senior Manager oversees Partner Account Managers, driving revenue and managing partner relationships. Responsibilities include team management, training, collaboration across departments, and activating agency partnerships while ensuring partner experience is prioritized and revenue goals achieved.

As a Senior Software Engineer, you will lead user-experience improvements, drive A/B testing, mentor team members, and develop scalable solutions to enhance customer onboarding and success.

Lead and grow a team building Klaviyo's Customer Agent conversational AI platform. Set technical direction, own roadmap, collaborate cross-functionally, guide system and model design, ensure reliability, hire and develop engineers and managers, and deliver scalable, AI-driven customer engagement features.

The Senior Manager oversees Partner Account Managers to enhance partnership success, drive revenue, manage team performance, and develop strategies aligned with company goals.

As a Senior AI Engineer at Klaviyo, you will design and build scalable backend systems and AI solutions, collaborating with product managers and engineers to enhance AI technologies for optimizing customer experiences.

As Senior Manager of Mid-Enterprise Partner Sales at Klaviyo, oversee Partner Account Managers, drive revenue, develop partnerships, and train team members to achieve business goals with a focus on enhancing partner experience.

As a Principal Engineer for Core Infrastructure at Klaviyo, you will architect and enhance the Kubernetes platform and CI/CD pipelines, improve developer velocity, and ensure operational excellence while incorporating AI tools for automation and incident response.