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Lead QA strategy for customer interactions: develop and maintain evaluation standards, govern AI-assisted monitoring, audit AI outputs, run calibration, analyze scoring variance, translate insights into operational improvements, and manage a team of QA Analysts to drive consistent, objective quality measurement across CX.

The Senior Security Engineer will design and maintain detection logic, conduct threat hunting, improve incident handling, and collaborate with teams to enhance security processes.

Own Legal's transformation by designing and implementing systems, AI-enabled tooling, workflows, and knowledge infrastructure. Run roadmap and cross-functional projects end-to-end, build playbooks and escalation rules, implement intake/triage, reporting, and governance, and drive adoption and measurement to increase legal capacity and reduce risk.

Lead and coach a high-growth Account Executive team to hit revenue targets. Own daily/weekly team rhythm, pipeline integrity, CRM hygiene, forecasting, and deal coaching. Hire, develop, and motivate reps while driving culture, DEIB initiatives, and sales process improvements.

Provide inbound phone, email, and chat support to worksite employees of small-business customers on payroll, benefits, timecards, tax withholdings, and product issues. Triage and escalate complex cases, maintain CRM casework, and contribute product/process improvement recommendations while delivering empathetic, accurate, white-glove customer service.

Provide benefits-focused customer support for small business clients via phone, chat, and tickets. Own and resolve issues across medical, dental, vision, retirement, HSA/FSA, leave and commuter benefits, ensuring compliance with COBRA, HIPAA, FMLA and Section 125. Triage queues, collaborate cross-functionally for product/process improvements, and serve as a benefits subject-matter expert.

As Manager of Sales Development, you'll lead a team, enhance their skills, drive pipeline growth, and ensure effective execution. You’ll leverage data insights, AI tools, and modern methods to achieve sales targets and develop future leaders within the organization.

The Senior Product Manager will drive the product vision and roadmap, manage cross-team initiatives, enhance user experience, and ensure effective collaboration across engineering and design to achieve business goals.

Lead and unify Justworks' AI ecosystem strategy, building strategic partnerships with AI platforms, labs, and developer ecosystems. Drive AI-native go-to-market, discovery, and integrations while partnering with Product, Engineering, Marketing, and Sales to turn experiments into measurable pipeline, adoption, and revenue. Create roadmaps, business cases, and operating models to increase visibility and trust within AI-driven workflows.

As a GTM Engineer at Justworks, you'll design and implement systems that support the entire revenue lifecycle, automate workflows, and integrate data pipelines, collaborating closely with sales, marketing, and product teams to drive growth and improve customer outcomes.