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Build and lead Justworks’ Phoenix Digital Sales team, owning conversion, bookings, sales velocity, product adoption, and seller productivity. Recruit, coach, and develop sales advisors; establish sales plays; analyze customer and funnel data; run experiments; improve routing, workflows, automation, and the digital buying journey. Partner cross-functionally with Product, Marketing, Analytics, Revenue Operations, and GTM Engineering to improve customer outcomes and seller effectiveness.

Manage inbound phone, email, and chat inquiries from employees of small-business customers. Provide support for payroll, benefits, HR, compliance, timecards, paychecks, and the Justworks software platform. Resolve CRM cases, communicate status, escalate complex issues, maintain product expertise, and identify product or process improvements while delivering empathetic, accurate customer service.

Lead and improve Payroll operating systems by translating strategy into goals, workplans, and accountability. Run planning cycles, prioritize initiatives, track performance, and build scalable processes. Lead cross-functional workstreams with Technology, Product, Finance, and Operations to drive execution, reduce complexity, and improve customer experience and financial performance. Create clarity through documentation, operating artifacts, and evangelism while enabling teams to balance short-term delivery with long-term capability building.

Build and own production-grade AI systems for the People function, including agentic workflows, RAG pipelines, data integrations, evaluation frameworks, and privacy controls. Partner with People, data, governance, and engineering teams to transform operational workflows, ensure reliable use of sensitive workforce data, and promote responsible AI deployment. The role requires independently translating ambiguous business needs into scalable technical solutions and enabling sustainable AI ownership across the organization.

The Account Executive owns the full B2B sales cycle in Orange County, including territory development, prospecting, lead generation, relationship building, product presentations, contract negotiation, and closing. The role manages a sales pipeline, meets revenue quotas, conducts cold outreach, networks with the small-business community, represents Justworks, and provides customer insights to support product development. Travel within the territory is required for networking events, trade shows, and prospect meetings.

Manage the full B2B sales cycle in the Los Angeles territory, including prospecting, pipeline development, market research, relationship building, presentations, negotiations, and closing. The role focuses on acquiring new business, meeting sales quotas, networking with small businesses, representing Justworks’ solutions, and traveling locally for client meetings and events.

Manage the full B2B sales cycle in the San Diego territory, including prospecting, lead generation, pipeline development, relationship building, product presentations, contract negotiation, and closing. The role focuses on acquiring new business from small businesses, meeting sales quotas, networking within the local entrepreneur community, advocating for customers, and representing Justworks at events. Approximately 25% in-territory travel is required.

Own the complete post-sale upsell and cross-sell sales cycle, including discovery, quoting, proposals, contracting, and customer handoffs. Partner with Customer Success, Support, Retention, and product specialists to drive revenue expansion and product adoption. Manage pipeline data in Salesforce and Salesloft, meet sales quotas, maintain accurate records, improve processes, and deliver consultative customer experiences.

The Sales Development Representative will create and execute outbound sales campaigns, drive B2B growth, and conduct value-driven conversations to build a strong sales pipeline.

Generates outbound pipeline by researching prospects, conducting phone, email, and LinkedIn outreach, engaging decision-makers, qualifying sales conversations, and building opportunities for Account Executives. The role requires strong communication, organization, resilience, and willingness to learn modern sales tools and workflows. Representatives develop expertise in Justworks’ HR and PEO offerings while continuously improving prospecting messaging and productivity.