Top Tech Jobs & Startup Jobs

Leads high-priority, cross-functional product and technology programs from strategy through execution. Defines program scope, roadmaps, milestones, and success metrics; coordinates Product, Design, Engineering, Data, Operations, and GTM stakeholders; manages vendors and third-party partners; tracks KPIs, risks, resources, and outcomes; facilitates executive reviews and operational rhythms; and coaches teams on program management practices.

Lead and grow a team of software engineers building payroll, tax calculation, money movement, and financial ledger systems. Set technical direction, prioritize projects, define roadmaps, mentor engineers, recruit and retain talent, and partner cross-functionally to deliver reliable, accurate, scalable financial products. The role includes hands-on coding, technical decision-making, stakeholder communication, and improving platform interfaces and workflows.

Manage the complete lifecycle of customer tax registrations across multiple states, including agency accounts, Power of Attorney forms, third-party administrator connections, confirmations, and tax data entry. Research state requirements, maintain compliance documentation, audit accounts, resolve issues, communicate with customers and agencies, and identify opportunities to automate processes and improve filing readiness.

Build scalable customer experience data systems, pipelines, dashboards, metrics, and reporting frameworks. Analyze customer interactions and operational data to identify performance drivers, root causes, and improvement opportunities. Develop AI and LLM-powered quality assurance and feedback workflows, maintain data governance, and ensure analytics platform reliability. Partner with Customer Success, Support, Product, Engineering, and Data teams to deliver actionable insights and executive reporting. Manage NPS outreach and communicate recommendations to leadership.

Own cross-functional engineering program delivery, coordinating major initiatives, timelines, dependencies, stakeholders, and outcomes. Design learning, onboarding, and enablement programs; facilitate engineering forums; improve processes; build dashboards and metrics; and support recruiting and talent initiatives. The role partners across engineering, product, recruiting, and people teams to improve execution, visibility, capability development, and organizational effectiveness.

Leads the Marketing Operations function, owning demand operations, marketing activation platforms, customer journey orchestration, marketing intelligence, AI capabilities, and cross-functional go-to-market systems. Builds operating models, measures marketing impact, establishes safe AI practices, partners with Engineering, Revenue Operations, Product, Data, and Security, and hires and develops senior individual contributors.

Guide new customers through onboarding and implementation, monitor milestones, resolve blockers, answer questions within service-level agreements, verify account setup, support first payroll completion, and deliver handoff communications. The role requires organized customer partnership, proactive follow-up, consultative communication, attention to detail, and the ability to manage structured processes while adapting to customer needs.

Manage the full B2B sales cycle for a defined Florida territory, including prospecting, pipeline development, market research, networking, relationship building, product presentations, contract negotiation, and closing. The role focuses on acquiring new business, meeting quotas, representing Justworks, gathering customer insights, and traveling up to 25% for networking events, trade shows, and client meetings.

Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.

Own the architecture, administration, and optimization of core enterprise platforms including Okta, Jira, Confluence, Google Workspace, and Slack. Lead SaaS adoption, AI enablement, lifecycle automation, audits, security improvements, documentation, troubleshooting, and support across 30+ applications. Serve as a technical expert, provide white-glove stakeholder support, and mentor junior systems engineers in a hybrid workforce environment.