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The Program Manager will lead enterprise-level initiatives, oversee cross-functional programs, drive accountability, and build stakeholder relationships to ensure successful outcomes in a high-growth environment.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Lead product marketing for Flywire Education: define positioning, ICPs, messaging; run GTM and launches; enable sales with assets; synthesize customer insights; use AI to scale content and workflows to drive pipeline and revenue.

Lead technical strategy and roadmap for Go-To-Market platforms (Salesforce/Marketo), translate business needs into user stories, drive product lifecycle, collaborate with engineering and stakeholders, and measure platform health to enable revenue growth and improved GTM experience.

Lead product strategy and roadmap for Treasury and finance systems, partnering with senior leaders to prioritize investments. Translate complex business needs into product requirements, own the backlog, drive architecture and scalability, lead cross-functional delivery, establish metrics, mentor product managers, and manage vendor relationships to support enterprise finance operations.

Lead and build an Enterprise AI organization to define strategy, platforms, governance, and standards. Deliver scalable AI platforms (LLM gateways, model registries, vector DBs), enable business adoption, embed responsible AI and compliance, partner across Security, Legal, Finance, and drive measurable AI use cases and ROI while managing a small, cross-functional AI architecture and engineering team.

Provide first-contact support for international payers, troubleshooting complex payment issues across phone, chat, and messaging channels. Escalate and follow up on unresolved cases, conduct proactive outreach, collect customer feedback, mentor junior associates, and collaborate cross-functionally to improve payment processes and product knowledge.

Lead a regional Payment Experience team handling payer inquiries across phone, chat, and email. Serve as escalation and content expert, drive team operations, training, process improvements, data-driven optimizations, and cross-functional launches while supporting teammate development and regional projects.

Lead strategy and roadmap for enterprise HCM and related systems (e.g., Workday). Partner with senior leaders, translate business challenges into product requirements, drive cross-functional delivery, govern metrics and architecture, champion Agile, mentor product managers, and manage vendor relationships to ensure scalable, secure enterprise platform solutions.

Lead technical strategy and roadmap for Go To Market platforms (Salesforce/Marketo), translating business needs into user stories, prioritizing features, and driving cross-functional delivery to enable revenue growth and platform health.