Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The opportunity
Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy.
AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:
- Protect and grow existing accounts by executing a scalable account management strategy
- Utilise data to systematically identify new revenue opportunities through existing products
- Collaborate with Sales to close new product opportunities which further unlock an account’s potential
Additional duties of the an SMB Account Manager:
- Support the execution of new client onboardings & new product deployments
- Work collaboratively with Client Operations to resolve operational challenges
- Represent Flywire in webinars and in-person events as needed
- Be an active contributor to the development of the team, providing ‘on the ground’ insight
- Supporting the onboarding of new team members
- Contract renewals
Here's what we're looking for
- Bachelor’s Degree in Business, Communications, or Marketing
- 2+ years of experience managing client/customer relationships, success and/or support
- CEFR minimum level of C1 in English
- Excellent written and verbal communication skills
- Emotional intelligence and change management skills
- Be an engaging, personable & confident presenter
- Strong attention to detail, time management and organisational skills
- Excellent interpersonal, analytical and planning skills
- Problem solving and project management skills
- Be accountable, proactive & persistent. Always
- Experience in sales/account management in Higher Education Industry is preferred
- Salesforce experience is a plus
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
The US base salary range for this full-time position is $50,000 - $60,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
#LI-Hybrid
Skills Required
- Bachelor's degree in Business, Communications, or Marketing
- At least 2 years of experience managing client or customer relationships, success, or support
- CEFR minimum English level of C1
- Excellent written and verbal communication skills
- Emotional intelligence and change management skills
- Engaging, personable, and confident presentation skills
- Strong attention to detail, time management, and organizational skills
- Excellent interpersonal, analytical, and planning skills
- Problem-solving and project management skills
- Accountable, proactive, and persistent work style
- Experience in sales or account management within the higher education industry
- Salesforce experience
What the Team is Saying
Flywire Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as comprehensive, spanning medical, dental, vision, mental-health resources, and wellness/fitness support. Employer-verified descriptions portray healthcare as a relative strength.
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Leave & Time Off Breadth — PTO and time-off programs are repeatedly described as generous, including paid holidays, sick time, volunteer “FlyBetter Days,” and companywide “Digital Disconnect Days.” Flexible scheduling and encouragement to disconnect reinforce work-life balance.
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Equity Value & Accessibility — Equity is positioned as a core part of total rewards through RSUs and, in some regions, an ESPP enabling broad ownership. Many roles also include performance-based bonuses to share in company growth.
Flywire Insights
What We Do
Flywire is a global payments enablement and software company. We combine our proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for our clients and their customers.
Why Work With Us
Global collaboration is at the heart of what we do at Flywire. We’re excited to watch our unique culture evolve with each new FlyMate; it's our differences as individuals that make us stronger as a team. With over 30 nationalities across 11 countries, we believe our FlyMates are our greatest asset.
Gallery
Flywire Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a remote first company, with 14 beautiful offices around the globe! There is no requirement to go into the office, however the option is there if that's what you prefer. At Flywire, we want you to chose what's best for your lifestyle.
