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Leads global customer experience operations, overseeing SLAs, CSAT, NPS, workforce readiness, BPO performance, fraud prevention, reputation management, loyalty initiatives, reporting, CRM optimization, and process improvement. Manages remote CX teams, drives accountability and operational excellence, partners cross-functionally, and improves customer satisfaction, efficiency, trust, and retention.

Lead FIGS’ Amazon and marketplace business as its general manager, owning channel strategy, revenue, profitability, customer experience, marketing, merchandising, operations, inventory, agency performance, and platform health. Develop growth plans, manage advertising and assortment, resolve Seller Central issues, build reporting, and evaluate international marketplace expansion. Partner cross-functionally with Finance, Marketing, Merchandising, Planning, Operations, and senior leadership to scale a profitable marketplace channel while protecting the premium brand.

Provides high-touch customer support for institutional TEAMS customers, resolving order and platform issues, supporting VIP and custom accounts, coordinating with fulfillment, sales, and product teams, and improving scalable support processes. Responsibilities include order reviews, customer communications, workflow improvements, documentation, FAQs, and operational support. Requires strong written communication, organization, problem-solving, and 3+ years of customer experience, support, or operations experience.

Prepares SEC filings, financial statements, footnote disclosures, GAAP checklists, and management reports. Supports audits, internal controls, technical accounting research, policy implementation, equity compensation accounting, and stock administration. Monitors accounting standards, documents complex accounting matters, and assists with acquisition due diligence and integration. The role requires strong U.S. GAAP expertise, technical writing, analytical, communication, and project management skills.

Leads design for FIGS Pro, Lounge, and Outerwear, creating elevated apparel collections including tailored wovens, sweater knits, lab coats, fleece, insulation, and technical outerwear. Develops seasonal concepts, technical sketches, construction details, color and material direction, and full-cycle product designs. Partners cross-functionally on development, fittings, quality, cost, and timelines while mentoring junior designers and maintaining a cohesive brand experience.

Leads end-to-end accessories design across bags, headwear, socks, knits, and healthcare essentials. Develops seasonal concepts, technical packages, BOMs, materials, hardware, and production-ready designs while partnering with merchandising, sourcing, product development, and brand teams. Conducts research, product reviews, and fittings; manages calendars and milestones; presents design recommendations; engages healthcare professionals; and mentors an Associate Designer.

Creates on-brand graphics, advertisements, digital campaigns, guest-facing experiences, and print collateral. Manages multiple creative projects, contributes to creative concepts, assists with photo shoots, provides art direction, and collaborates with copywriters. The role requires strong typography, layout, visual design, attention to detail, and proficiency with Adobe Creative Suite.

Leads the creative and technical execution of graphics, embroidery, and embellishments across apparel products. Translates creative concepts into production-ready artwork, selects appropriate application techniques, oversees digitization, sampling, quality approval, and technical documentation, and partners with designers, production teams, operators, technicians, and vendors. Owns FIGS’s embroidery and personalization strategy, standards, design library, placement guidelines, and quality-control program.

Supports multiple C-level executives by managing complex calendars, communications, travel, meetings, expenses, vendors, and special projects. Coordinates executive and company-wide events, tracks action items and budgets, prepares reports and presentations, and partners cross-functionally with Facilities and HR. The role requires discretion, sound judgment, proactive problem-solving, composure under pressure, and occasional evening or weekend availability. This is an on-site position at the company’s Santa Monica office.

Leads FIGS’ integrated brand media strategy, investment, planning, buying, execution, optimization, agency partnerships, and measurement across TV/CTV, OOH, print, podcasts, digital, and emerging channels. Connects brand and performance media, partners with creative and analytics teams, identifies high-impact cultural opportunities, and translates campaign performance into improved strategy and investment decisions.