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Leads creative strategy for multiple financial services brands by translating performance data and customer insights into messaging, briefs, testing strategies, and creative recommendations. Manages and mentors copywriters, guides execution, maintains brand voice, drives paid social evolution, evaluates results, and feeds learnings into future work. Partners with marketing, channel, business, design, and creative teams while using analytics and AI tools to improve ideation and production.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Contact customers with delinquent loan payments through high-volume inbound and outbound calls. Negotiate payment arrangements, resolve concerns, explain overdue-payment implications, document interactions accurately, and follow required call flows and company policies. The role requires empathy, conflict resolution, de-escalation, negotiation, strong communication, self-management, schedule adherence, multitasking, and problem-solving in a fully remote environment.

Own the paid search and affiliate marketing strategy for Enova’s Small Business division. Manage budgets, bids, partners, testing, landing pages, compliance, and channel optimization while connecting performance to acquisition efficiency, profitability, and P&L outcomes. Use AI to enhance research, analysis, reporting, creative, and decision-making. Collaborate with analytics, finance, creative, product marketing, legal, and compliance teams to identify growth opportunities and communicate data-backed recommendations.

Supports regulatory compliance programs for SMB and consumer lending businesses. Responsibilities include researching consumer protection laws, responding to compliance inquiries, conducting diligence and risk reviews, supporting audits and testing, identifying operational gaps, performing root cause analysis, and implementing policy and process changes. The role coordinates with business units and advisory teams while monitoring compliance with lending regulations such as UDAP/UDAAP, ECOA, FCRA, TILA, and TCPA.

Processes consumer loan applications while meeting quality and compliance standards. Handles inbound and outbound customer calls to verify application details, requests additional information, resolves issues through phone, email, or fax, and maintains accurate customer account records. The role requires strong communication, empathy, multitasking, adaptability, and comfort working remotely in a high-volume environment. A three-week training program is provided.

Handle inbound customer calls and inquiries, provide product and account education, process payments, create payment plans, resolve account matters, and maintain accurate customer records. The role requires empathetic communication, active listening, multitasking in a high-volume environment, adaptability to new technology, and effective remote work. Employees complete a four-week training program before specializing in a consumer lending brand.

Leads partnership and affiliate marketing strategy for consumer lending brands. Owns 20+ strategic partnerships, launches scalable co-marketing programs, analyzes performance, and drives customer acquisition. Manages direct reports, collaborates with analytics and market intelligence teams, applies AI and emerging technologies, provides executive insights, and oversees business development, contract negotiations, and regulatory coordination with Legal, Compliance, and Bank Partnerships.

Leads strategy and operations for new business initiatives, including market studies, competitive analysis, business modeling, M&A evaluation, strategic partnerships, budgeting, forecasting, acquisition integration, and startup planning. Monitors KPIs, assesses risks and efficiencies, supports cross-functional execution, mentors team members, and presents data-driven recommendations to senior stakeholders.

Supports a core P&L through strategic initiatives, process improvements, customer experience enhancements, and business automation. Owns projects from recommendation through implementation, manages bottlenecks and escalations, evaluates vendors, negotiates with partners, collaborates with technical teams, and uses data to guide decisions. The role requires cross-functional relationship building, analytical problem-solving, communication, influence, and project execution skills.