Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Manage partner marketing strategies for Duda, enabling partners like media agencies to successfully market Duda's SaaS solutions. Collaborate cross-functionally to create enablement materials, support partner events, and analyze performance metrics to drive growth.

Own full sales cycle for mid-market prospects (digital agencies, Vertical SaaS, media, hosting). Prospect outbound, run tailored product demos, build differentiated business cases, navigate multi-stakeholder deals, collaborate with SEs and marketing, maintain CRM hygiene and forecasts, represent the company at events, and provide field feedback to inform GTM and product positioning.