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Supports sustaining engineering for DigitalOcean’s server fleet, including hardware, firmware, cabling, and networking throughout their operational lifecycle. Responsibilities include monitoring and resolving Jira issues, providing Tier 2 escalation support, participating in 24/7 on-call rotation, developing operational standards, creating tooling and runbooks, coordinating monitoring and alerting, troubleshooting failures, and collaborating with infrastructure, firmware, qualification, and operations teams.

Leads electrical, mechanical, controls, and infrastructure engineering for AI and cloud data centers. Develops engineering standards for GPU facilities and liquid cooling, oversees new builds and retrofits, performs colocation due diligence, and supports operations, construction, deployment, and design teams. Owns infrastructure specifications, documentation, and governance while driving reliability, scalability, compliance, operational excellence, talent development, and succession planning across the engineering organization.

As a Cloud Operations Administrator, ensure uptime for infrastructure, automate processes, troubleshoot issues, and coordinate operational work for improvement.

The Director of Strategy will lead growth initiatives and business operations at DigitalOcean, translating corporate vision into actionable plans. Responsibilities include executing strategic projects, conducting competitive intelligence, and supporting due diligence for corporate strategies. Key metrics include project execution rates and effectiveness of strategic recommendations.

Design and build high-availability IAM services in Go at cloud scale. Develop authentication and authorization systems, SSO integrations using OIDC and SAML, policy-engine capabilities, multi-tenant identity models, and secure AI-agent workflows. Own reliability across Kubernetes and event-driven architectures, address security vulnerabilities, and provide technical leadership through code reviews, mentoring, and cross-functional collaboration.

Architect and develop high-availability IAM services in Go, including authentication, authorization, SSO, policy engines, multi-tenant identity models, and secure AI workflows. Own service reliability, Kubernetes deployments, event-driven migrations, and vulnerability remediation. Lead major technical workstreams, conduct code reviews, and mentor engineers while collaborating across teams.

Own DigitalOcean’s enterprise AI-native architecture, including agent orchestration, shared AI platform services, tool and capability layers, enterprise-system integrations, identity, authorization, governance, observability, evaluation, and cost controls. Build production prototypes and reference implementations, write code, establish technical standards, mentor distributed engineers, and re-engineer business workflows with functional teams. Partner across platform engineering, security, identity, data, and business technology to deliver governed, scalable agentic systems.

Lead and scale a Customer Success Engineering team supporting strategic cloud and AI/ML customers. Own 24x7 support operations, escalations, KPIs, and technical enablement across Kubernetes, databases, compute, GPUs and MLOps. Act as technical escalation for Sev1/Sev2 incidents, partner with TAMs and Product/Engineering, improve escalation runbooks and knowledge base, and drive automation and tooling to improve CSAT, response/resolution times, and support quality.

Lead global datacenter site selection and acquisition, managing end-to-end RFPs, MSAs, SLAs, and multi-million dollar negotiations. Own vendor relationships, perform TCO and financial modeling with Finance, and collaborate with Legal and Operations to ensure facilities meet technical standards. Monitor datacenter and energy markets, drive vendor performance, and scale colocation capacity to support business growth.

Lead global sourcing, selection, and procurement of datacenter space and power. Own end-to-end deal execution (RFPs, MSAs, SLAs, leases), negotiate multimillion-dollar contracts, manage vendor relationships, build TCO/financial models, collaborate with Legal and Operations, and monitor datacenter and energy market trends to inform site strategy.