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Drive B2B sales growth and market share across North Carolina by managing travel agency relationships, executing territory sales strategies, delivering agent training, supporting marketing initiatives, managing budgets and cooperative marketing, and maintaining CRM data and activity reports. The role represents Carnival Cruise Line remotely while conducting regular field and headquarters travel.

Analyzes contact center call volume, staffing, schedule adherence, and performance metrics to support KPI achievement. Monitors real-time staffing and agent adherence, manages workforce management systems, optimizes schedules and PTO allowances, and prepares reports and recommendations for leadership. Maintains Alvaria and NiCE CMS data, supports workforce planning processes, trains new hires on systems, and collaborates with contact center managers to improve efficiency and agent satisfaction.

Leads architecture, deployment, lifecycle management, and optimization of enterprise data center, storage, virtualization, backup, disaster recovery, and hybrid cloud platforms. Provides technical leadership, capacity planning, security and compliance controls, troubleshooting, documentation, vendor collaboration, infrastructure modernization, and disaster recovery testing across shoreside and shipboard environments.

Designs, deploys, and manages enterprise data center, storage, virtualization, backup, disaster recovery, and hybrid cloud infrastructure. Leads architecture, modernization, capacity planning, security controls, technical standards, troubleshooting, and cross-functional infrastructure initiatives. Serves as a senior technical expert and escalation point, supports resilience and availability across shoreside and shipboard environments, documents systems, manages vendors, and mentors engineers.

Oversee shoreside rehearsal and wardrobe operations, including warehouse and inventory management, performer footwear, shipping, procurement, vendor relationships, cast housing, transportation, and operational records. Lead cross-functional planning, process improvements, audits, and service delivery to ensure rehearsal readiness, cost efficiency, compliance, and a positive cast experience. Coordinate with Casting, Studio Operations, Wardrobe Operations, Procurement, vendors, housing providers, and transportation partners.

Coordinates B2C and B2B marketing projects across email, direct mail, digital, social, print, and collateral channels. Reviews and routes materials, proofreads content, maintains schedules and reports, coordinates vendors and fulfillment, supports CRM job setup, and manages recurring social posts. Provides administrative support for travel, supplies, IT requests, events, and influencer travel while collaborating with internal teams, agencies, and external partners.

The HR Business Partner advises leaders on people strategies, organizational effectiveness, workforce planning, talent management, succession, employee relations, performance management, and change initiatives. The role coaches leaders, supports engagement and culture efforts, ensures employment-law and policy compliance, analyzes workforce data, and partners with HR centers of excellence to improve organizational capability and employee experience.

Supports the Global Cybersecurity PMO through governance audits, compliance reviews, risk and issue management, and business analysis. Gathers and documents cybersecurity project requirements, facilitates stakeholder workshops, develops process maps, conducts gap analyses, and translates business needs into system enhancements. Administers Clarity PPM, maintains data integrity and access controls, supports reporting and analytics, and develops training and governance materials. The role is primarily in-office in South Florida with minimal travel.

Supports strategic sourcing across technical and port operations categories. Responsibilities include supplier research, competitive RFI/RFQ/RFP events, spend and pricing analysis, category strategy development, supplier evaluations, contract implementation, performance management, and risk mitigation. The role collaborates with engineering, hotel operations, environmental, safety, fleet technical, and port operations teams to deliver savings, improve efficiency, and maintain supplier continuity.

Leads global strategic sourcing and category management for enterprise IT portfolios, including hardware, software, telecommunications, professional services, cloud, SaaS, cybersecurity, and AI platforms. Owns complex negotiations, supplier evaluation, contract lifecycle management, risk governance, savings targets, spend analytics, and supplier performance. Partners with IT, Legal, Finance, Cybersecurity, and Data Privacy stakeholders across multiple brands, while coaching sourcing analysts and supporting enterprise technology investment decisions.