Serve as first-line support for credit union clients, diagnose and resolve software issues via remote connection, document cases, escalate per protocols, follow up with customers, participate in after-hours on-call rotation, and identify product or process improvements while maintaining empathetic communication.

Lead full‑stack engineer owning design, development, and delivery of Sharetec's Digital Banking platform. Modernize legacy systems, design APIs, build frontend (React/TypeScript/Next.js) and backend (C#/ASP.NET Core or Node/Go) services, work with mobile (React Native), databases (Postgres/MySQL), Docker, CI/CD, mentor teammates, and drive architecture and delivery in a remote Agile environment.