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Manages a portfolio of small to medium-sized media customers, guiding onboarding, adoption, renewals, and expansion. Builds strategic relationships, monitors customer health, identifies retention and growth opportunities, delivers product training, and advocates for customers internally. Collaborates cross-functionally to resolve issues, implement solutions, analyze adoption trends, and provide recommendations to product and leadership teams while maintaining accurate CRM records.

Conduct outbound calls and emails to targeted finance decision-makers, including CFOs and Controllers, to generate interest in AP automation solutions. Build the marketable database by securing opt-ins, pre-qualify prospects, create sales opportunities, schedule introductory calls, meet daily activity quotas, support multiple sales channels, and collaborate with Marketing and Sales.

Serves as the embedded RevOps partner to direct sales leadership by managing forecasting cadences, pipeline health, performance analytics, reporting, and operational process improvements. Builds models, scenario analyses, quota and rep-performance trackers, executive dashboards, and reporting packages. Translates business questions into actionable insights, identifies risks and opportunities, collaborates with Systems and Enablement teams, and documents scalable processes and playbooks.

Manage and grow relationships with suppliers, promote and onboard them onto AvidXchange payment and AP automation solutions, drive supplier adoption and satisfaction, meet sales or adoption targets, and coordinate with internal teams to resolve supplier issues.

Develop full life-cycle applications within Agile teams: translate requirements into features, write and optimize secure code, design to architecture standards, create unit tests, and debug/resolve software issues to ensure performance and security.

Perform outbound prospecting, build relationships, qualify leads, and set meetings to drive new business opportunities while representing AvidXchange's AP automation solutions.

Provide high-level strategic and operational support to the COO, manage complex calendars, lead cross-functional projects, prepare reports and presentations, coordinate meetings/events/travel, improve processes, and serve as a liaison across the organization.

Make outbound calls to finance decision-makers to generate interest, qualify leads, opt-in prospects, and schedule introductory meetings for the Sales team. Meet daily call and opportunity quotas, support multiple sales channels, and collaborate with Marketing and Sales.

Develop and execute full-funnel content strategies; manage content creation from research through publication; apply SEO and AI-search best practices; collaborate with demand gen, digital, and PR; use audience and performance data to optimize content and maintain the content library.

Lead GTM planning and operations including territory design, quota setting, sales compensation, and CRM data integrity. Manage a small RevOps team, build automation and data enrichment workflows (Clay, ZoomInfo), oversee quota and capacity modeling, and partner with Sales, Finance, and Talent to drive revenue alignment and KPI monitoring.