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Leads daily operations across a warehouse or fulfillment center, managing supervisors, associates, staffing, inbound and outbound shipments, inventory accuracy, safety, quality, productivity, budgets, and KPIs. Develops staff, supports recruiting and labor planning, implements process improvements, manages peak-season strategies, and collaborates with customers, partners, and internal excellence teams to achieve operational objectives.

Partners with the CEO to drive strategic execution, cross-functional alignment, business operations, and executive leverage. Translates company priorities into action plans, tracks progress, prepares decision materials, analyzes financial and operational performance, coordinates communications, and manages high-priority initiatives. The role requires strong organization, judgment, discretion, analytical ability, and communication skills while operating across functions including Finance, Product, Engineering, GTM, and Operations.

As the Head of Customer Experience, you will oversee the entire customer journey, lead a team, and ensure high levels of customer retention and profitability for a global enterprise portfolio.

Own product vision, strategy, and roadmap; convert ambiguous operational and commerce problems into clear requirements; partner with engineering and design to ship features quickly; define business-linked metrics; engage customers and stakeholders; and get close to operational realities (warehouses, carriers, checkout) to ensure product quality and impact.

Lead day-to-day operations of a high-volume fulfillment center (inbound, put-away, outbound, returns), manage Area Managers and associates, maintain KPIs including inventory accuracy and ICQA, oversee budgeting/payroll and staffing, support new client launches, and partner with cross-functional teams to drive process and quality improvements.

Embed with internal teams to identify high-leverage manual workflows and build production-grade agentic AI systems, integrations, and automation (LLM-powered interfaces, observability, APIs, dashboards) that reduce manual effort across CX, finance, ops, and logistics.

Seeking a Senior Elixir Engineer to develop scalable systems and contribute to technical decisions within product groups, focusing on Elixir and cloud technologies.

Own full-cycle recruiting for Finance and SG&A roles, including sourcing, screening, coordination, offer negotiation, and closing. Partner with Finance leaders to define hiring needs, assess accounting and finance talent, build pipelines, monitor recruiting metrics, improve processes, and deliver a strong candidate experience. Use market insights and recruiting data to support scalable, equitable hiring practices in a fast-growth environment.

Lead end-to-end experimentation pipeline for Stord Labs, coordinating robotics, AI, vendors, engineering, and operations to validate and scale logistics innovations into production pilots and enterprise rollouts, develop deployment playbooks, and manage co-funded customer pilots and executive demonstrations.

Lead day-to-day operations of a large warehouse, manage supervisors and hourly staff, meet safety/quality/KPI targets, optimize labor and processes, oversee budgets and customer service, and drive continuous improvement projects.