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Supervise import operations from purchase order through customs clearance and final delivery. Review shipping documentation, coordinate with brokers, carriers, suppliers, customers, and internal teams, monitor schedules and compliance, resolve shipment issues, track costs, and maintain performance reports and Power BI KPIs. Lead and coach logistics staff, ensure regulatory compliance, and improve procedures, efficiency, and service quality.

Inspects received cargo against purchase orders and packing lists, verifies labeling and regulatory compliance, records inspection results, and documents or resolves overage, shortage, and damage scenarios. The role identifies vendor and client issues, supports process improvements, and performs purchase order split-outs. It requires detailed inventory quality control knowledge, strong communication, physical handling of cargo, on-site attendance, and at least five years of related experience.

Manages import operations, including customs documentation, licenses, tariffs, shipping arrangements, and export-import compliance. Supervises staff, handles client situations, supports import service marketing, and drives procurement business growth. Requires strong organization, communication, client management, and Microsoft Office skills, along with onsite availability and substantial industry and supervisory experience.

Prepares journal entries, reconciles balance sheet and bank accounts, researches ledger discrepancies, produces monthly reports, and supports month-end close. Maintains accruals, depreciation, allocations, rent entries, and P&L trend analysis. Provides audit documentation and supporting schedules while ensuring accurate, timely accounting work. Requires strong knowledge of GAAP, accounting principles, Excel, organization, communication, and problem-solving.

Provides technical support and system administration for warehouse management systems and site databases. Analyzes warehouse operations, inventory, freight flow, and transportation processes; develops reports, spreadsheets, databases, and operational tools; investigates discrepancies; recommends process and technology improvements; coordinates IT issue resolution; maintains system performance and backups; and trains staff on WMS functionality and site procedures.

Coordinates training activities, maintains training records, tracks participation and assessment results, supports LMS users, and evaluates program effectiveness. Provides ongoing coordination for leadership development and talent management programs, organizes training materials and facilities, conducts needs assessments, and recommends improvements. The role requires strong communication, analytical, organizational, and problem-solving skills, with on-site attendance.

Manages logistics account operations, ensuring service agreements meet client standards. Oversees staffing schedules, profitability, budgets, purchasing, financial reporting, employee development, and operational performance. Inspects warehouse freight and maintains effective communication with clients and internal teams while supporting business objectives and service quality.

Own the forwarding operations technology roadmap, including workflow orchestration, universal task management, and AR/AP automation. Map freight-forwarding processes, design future-state workflows, lead technical integrations, and drive zero-touch execution. Define operational KPIs and measurement frameworks, instrument experiments, evaluate automation impact, and lead adoption through cross-functional collaboration with engineering, AI, data science, operations, and regional stakeholders.

Drafts, reviews, and negotiates commercial contracts for logistics operations, including freight forwarding, carrier, broker, warehousing, vendor, supplier, NDA, rate, and statement-of-work agreements. Advises stakeholders on contract risks, cargo claims, liability, customs, regulatory compliance, and brokerage matters. Manages contract lifecycle processes, maintains templates and playbooks, and recommends practical risk mitigation strategies.

Leads a business intelligence engineering team by setting technical strategy, managing hiring and performance, coordinating sprints and capacity, conducting design reviews, and partnering with stakeholders and peer managers. Oversees data warehouse, BI tooling, and workflow strategy while contributing limited hands-on development, debugging, and fixes. Requires expertise in BI tools, SQL, cloud data warehouses, analytical solutions, and technical team management.