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Serve as the primary inbound contact for agents and policyholders, resolving underwriting, billing, and policy issues. Use policy management systems to troubleshoot, apply sound judgment to underwriting exceptions, meet KPIs, collaborate across teams, and pursue continuous improvement and potential career advancement.

The Software Developer II will develop, test, and maintain applications using C#/.NET, collaborate with business partners, and improve development processes while mentoring junior developers.

Handle inbound underwriting, billing, and policy inquiries; troubleshoot policy management system issues; resolve customer and agent problems with judgment and critical thinking; meet KPIs; collaborate on process improvements; support advancement into underwriting, sales, claims, or operations.

Manage and grow relationships with assigned insurance agents through outbound/inbound calls, training, onboarding, and collaboration with field teams. Drive quota attainment, document interactions, resolve issues, and support sales administration and special projects. Occasional travel and office presence required.

Manage end-to-end product lifecycle for assigned state(s): strategy, pricing, filings, underwriting, and cross-functional execution to drive profitable growth and regulatory compliance. Monitor KPIs (loss ratio, retention, growth) and work with actuarial, underwriting, claims, sales, IT, legal, and external stakeholders to implement corrective actions.

Drive territory sales by building relationships with independent agencies, identifying new business, providing partner training and support, collaborating on strategic initiatives, and representing the company at industry events.

Drive sales growth by building relationships with independent agencies across a Tennessee territory. Travel regularly to train and support partners, identify new business, collaborate on strategic initiatives, monitor market trends, and represent the company at industry events.

Administer and maintain the SAS environment: ensure availability, performance tuning, security, deployments, and troubleshooting. Support custom SAS processes, apply security hot fixes, work with cross-functional teams to gather requirements and deploy business solutions, and provide user training and documentation.

Drive territory growth by building relationships with independent agencies, generating new business, supporting and training partners, collaborating on strategic initiatives, monitoring market trends, and representing the company at industry events.