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Lead executive relationships for 8-10 enterprise government clients, drive retention, expansion, and account profitability, advise on program design and regulatory issues, coordinate delivery and implementation teams, support pursuits and pricing, and act as the voice of the customer into Product and Engineering.

Serve as the technical lead in pre-sales: run discovery-led demos, maintain demo environments, shape technical RFP responses, capture scoping for clean handoffs to implementation, and enable revenue teams across core and enterprise deals.

Lead and contribute (75% hands-on) to design, implement, and operate Microsoft Azure cloud infrastructure. Manage a small DevOps team, enforce IaC (Terraform/Bicep/PowerShell), run CI/CD with Azure DevOps, ensure security/compliance (SOC 2, NIST), optimize performance/costs, and provide escalation support and documentation.

Lead end-to-end SaaS implementations for enterprise public-sector grant programs: gather requirements, configure platform workflows and rules, manage multi-workstream project plans, engage executive stakeholders, run testing and UAT, train users, drive adoption, and coordinate cross-functional teams to ensure successful go-live and knowledge transfer.

Own a portfolio of public-sector enterprise clients, advise on HUD and disaster recovery program compliance, drive adoption and retention, translate client and regulatory needs into product improvements, and coordinate cross-functionally to ensure program success and audit readiness.

Manage end-to-end SaaS contract renewals: review accounts, create quotes, draft and route contracts, negotiate terms, manage CRM renewal activity, ensure accurate invoicing and receivables, resolve billing issues, maintain contract database, and produce renewal analytics to drive process improvements and automation.