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Leads product marketing strategy and execution for Calendly products, including AI capabilities. Responsibilities include customer and market analysis, product positioning and messaging, go-to-market planning, launch execution, cross-functional coordination, executive communication, campaign measurement, and adoption improvement. The role also requires using AI tools and building reusable AI workflows to improve product marketing efficiency and quality.

Own the strategy, roadmap, growth, and evolution of Calendly’s Meetings product used by millions. Simplify scheduling workflows, improve activation, engagement, retention, monetization, and adoption, and expand capabilities across customer segments. Use customer research, analytics, AI perspectives, and product judgment to prioritize investments. Lead cross-functional teams through influence, define measurable outcomes, and partner with Engineering on platforms, integrations, APIs, and architecture.

Build and operate scalable, accessible, high-performance web experiences for Calendly’s marketing website and Help Center. Own projects from technical design through deployment and iteration, develop frontend architecture and CMS integrations, improve SEO, AEO, accessibility, Core Web Vitals, and reliability, and collaborate with Marketing, Content, SEO, Design, Product, and Engineering. Provide technical leadership through testing, code reviews, documentation, mentorship, and architectural improvements.

Own the strategy, roadmap, and outcomes for Calendly’s intelligent customer experience, including AI support quality, automated issue resolution, human escalations, measurement, and observability. Partner across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations to improve resolution rates, customer satisfaction, and supportability. Establish company-wide standards, use customer and support data to prioritize investments, and translate recurring issues into product and engineering improvements.

Own Calendly’s user engagement strategy across in-product and email experiences. Build ranking, timing, and trigger systems that encourage users to return while protecting brand trust. Lead ML-powered personalization and experimentation informed by qualitative user insights, balancing company objectives with user needs. Ship quickly, learn from real usage, and drive sustainable long-term growth. This hybrid role requires working from the San Francisco office one to three times weekly and may involve occasional travel.

Design, build, and extend Calendly's infrastructure platform; develop cloud-native tools and APIs (primarily in Go) using Kubernetes patterns; guide application development, mentor teams, ensure reliability and observability, and participate in on-call rotation.