Top Tech Jobs & Startup Jobs

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Responsibilities include troubleshooting workstations, operating systems, applications, networks, VPNs, email, printing, virtual servers, Azure, and Microsoft 365; administering Active Directory accounts; handling password resets and reboots; documenting tickets; following SOPs; and delivering customer-focused support.

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Responsibilities include workstation, operating system, application, email, printing, VPN, network connectivity, virtual server, Azure, Active Directory, and password support. The role triages incidents, follows SOPs and ITIL-based processes, documents tickets, uses RMM and ticketing tools, and delivers professional customer service while resolving end-user issues.

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Responsibilities include troubleshooting workstations, applications, operating systems, network connectivity, VPNs, email, Microsoft 365, Azure, virtual servers, and user accounts. The role uses ticketing systems, SOPs, RMM tools, and ITIL processes while delivering customer service, documenting issues, and escalating or resolving technical requests.

Oversee technical account management and managed services delivery for assigned clients. Act as the client’s IT manager and technical subject matter expert, ensuring SLA compliance, documentation, SOPs, infrastructure alignment, escalations, and technology roadmaps. Lead and mentor technical teams, manage budgets and customer revenue, facilitate operational meetings, support solution development and growth opportunities, and maintain strong client relationships. The role requires working at client sites five days per week.

Provides day-to-day network administration, monitoring, troubleshooting, and technical support for customers and internal staff. Maintains operating systems, network configurations, applications, hardware, and system availability tools. Performs Layer 1–3 troubleshooting, loop testing, circuit activations, installations, upgrades, and managed-services onboarding. Documents solutions, escalates complex issues, and supports Windows, Linux, SQL Server, IIS, Active Directory, DNS, and web technologies in high-availability network and data-center environments.

Provides Level 2 managed services support for end users and customer IT departments. Responsibilities include administering Active Directory, Microsoft 365, VPNs, GPOs, VMware, servers, firewalls, Azure subscriptions, Exchange, wireless networks, MFA, SAN connectivity, backups, and replication. The role resolves service tickets, performs technical triage, documents work, communicates with customers, and installs technical equipment at customer sites.

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Resolves workstation, application, operating system, network, VPN, email, printing, connectivity, and basic virtual server issues. Administers user accounts and distribution groups in Active Directory, performs password resets and incident-response reboots, and uses Azure, RMM tools, ticketing systems, and documented SOPs. Delivers professional customer service, documents work accurately, and follows ITIL-informed support and triage procedures.

Provides Level 1 and Tier 1.5 technical support in an MSP environment. Troubleshoots desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; manages Active Directory users and groups; performs basic network and virtual server triage; documents tickets; follows SOPs; and escalates complex issues appropriately while delivering positive customer service.

Provides onsite Tier 1 and Tier 1.5 IT support for client end users. Responsibilities include troubleshooting desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; managing Active Directory accounts; performing basic network and system triage; documenting tickets; following SOPs; and escalating complex issues. The role emphasizes customer service, clear communication, technical problem-solving, and growth within an MSP environment.

Provides hands-on cybersecurity engineering and advisory services for client environments. Designs, deploys, configures, and supports security technologies across infrastructure, cloud, networks, and endpoints. Performs vulnerability management, secure application development, risk management, incident response, firewall and SIEM/XDR reviews, and security architecture work. Develops documentation and playbooks, advises clients on compliance frameworks and best practices, evaluates emerging technologies, and partners with internal teams to improve security posture.