Top Tech Jobs & Startup Jobs

Provide Level 2 TAC support resolving mid-level systems issues: Active Directory and Microsoft 365 account/GPOs, VPN, VMware, SAN, basic firewall administration, MFA, Azure subscription troubleshooting, Exchange, wireless, backup/replication, spam solutions, and on-site technical installations while following SOPs and ticketing workflows.

The Account Manager will manage customer relationships, drive sales, enhance customer satisfaction, and collaborate with internal teams for service delivery.

The Account Manager is responsible for managing client portfolios, driving sales growth, ensuring customer satisfaction, and conducting client training.

The Account Manager oversees the entire customer lifecycle, manages client portfolios, conducts sales and training sessions, and collaborates with teams to ensure customer satisfaction and drive sales growth.

Serve as senior technical escalation for TAC, lead advanced troubleshooting and incident response, mentor and onboard technicians, monitor SLAs and ticket queues, maintain documentation and KB articles, drive process improvements, and collaborate cross-functionally to support service delivery and customer success.

Provide Level 2 technical support via TAC ticketing: advanced Active Directory and Microsoft 365 account/GPO support, VPN and VMware troubleshooting, server/SAN/storage administration, basic firewall and MFA support, Azure subscription troubleshooting, Exchange and spam solution administration, wireless and backup solutions management, and on-site equipment installations.

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Provide advanced workstation, application, network, Active Directory, VPN, email, and virtual server support as escalation for L1 analysts. Troubleshoot TCP/IP and connectivity, perform basic OS and Azure support, follow SOP/ITIL processes, use RMM and ticketing tools, perform root cause analysis, and help standardize triage procedures.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.

The Systems Analyst resolves Level 1 end-user issues, provides desktop support, troubleshoots network connectivity, and utilizes ticketing systems, delivering exemplary customer service.